SB
Solani B

1 reviews | Active since Jul 2025

24 Jul 2025, 08:20

Pathetic service,useless and *********** people#neverwillusemetrofibreagain.

I was using MetroFibre from 2022 until I changed address, they sent a technician at the place ,everything was working fine until my account was suspended due to "unpaid funds from my side" MetroFibre agents advised that their finance department has issues with incorrectly invoicing however it was confirmed that I did pay. After that they couldn't connect me back,they sent again a technician to come change the router, also the second router they were not able to connect me until I requested to cancel their services. A year later I am told that I am owing them for two different accounts and that if I don't pay they will make sure to ruin my credit score. I have been asking for MetroFibre to advise what is it that I am owing them after a year later, I had hope last week as one of their agents called me after complaining on emails, she promised to give me feedback by last week Thursday which non was done, I sent a follow up email, no one responded however received sms telling me that I am refusing to pay them and they will take it further. I also got a call from their sales agents who said that if I use them again,they will cancel the accounts I am owing meaning that I am being *********ed or what????? IF YOU ARE USING METROFIBRE,GOODLUCK !!!

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply24 Jul 2025, 10:55
Official
Dear Solani

Thank you for bringing your concerns to our attention.

We understand how frustrating this experience has been, please be assured that we have escalated your query to our Finance Department and requested that they investigate the matter urgently. We have also asked that they provide you with detailed feedback regarding the outstanding accounts and any billing discrepancies.

We are closely monitoring the progress of this matter and will ensure that you are kept informed every step of the way. Your patience is greatly appreciated while we work to resolve this issue as quickly and fairly as possible.

Should you have any further queries in the meantime, please feel free to reach out directly.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations