KN
Kagiso N
1 reviews | Active since Apr 2024
04 Apr 2024, 12:44
Pathetic Service,the worst
The worst service I have ever experience. I’ve been on hold for over 45 min because my internet is down. Calls not answered,WhatsApp and emails not answered… just spending too much money trying to figure out why my network is down
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Replies (1)
MetroFibre Networx's replyOfficial
04 Apr 2024, 13:03Dear Kagiso
We sincerely apologize for the inconvenience you've experienced and the frustration caused by the difficulties in reaching our support channels regarding your internet connectivity issue. We understand the importance of having reliable service and we regret any inconvenience caused by the current situation.
Upon investigating your account, we have discovered that your service has been suspended by our finance department due to an outstanding balance. We understand the critical nature of this matter and have escalated it to our finance team for urgent assistance.
We are actively working to resolve the outstanding balance issue and restore your service as quickly as possible. Please be assured that our team is committed to providing you with the necessary support to address this matter promptly.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you've experienced and the frustration caused by the difficulties in reaching our support channels regarding your internet connectivity issue. We understand the importance of having reliable service and we regret any inconvenience caused by the current situation.
Upon investigating your account, we have discovered that your service has been suspended by our finance department due to an outstanding balance. We understand the critical nature of this matter and have escalated it to our finance team for urgent assistance.
We are actively working to resolve the outstanding balance issue and restore your service as quickly as possible. Please be assured that our team is committed to providing you with the necessary support to address this matter promptly.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply04 Apr 2024, 13:03
Official
Dear Kagiso
We sincerely apologize for the inconvenience you've experienced and the frustration caused by the difficulties in reaching our support channels regarding your internet connectivity issue. We understand the importance of having reliable service and we regret any inconvenience caused by the current situation.
Upon investigating your account, we have discovered that your service has been suspended by our finance department due to an outstanding balance. We understand the critical nature of this matter and have escalated it to our finance team for urgent assistance.
We are actively working to resolve the outstanding balance issue and restore your service as quickly as possible. Please be assured that our team is committed to providing you with the necessary support to address this matter promptly.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you've experienced and the frustration caused by the difficulties in reaching our support channels regarding your internet connectivity issue. We understand the importance of having reliable service and we regret any inconvenience caused by the current situation.
Upon investigating your account, we have discovered that your service has been suspended by our finance department due to an outstanding balance. We understand the critical nature of this matter and have escalated it to our finance team for urgent assistance.
We are actively working to resolve the outstanding balance issue and restore your service as quickly as possible. Please be assured that our team is committed to providing you with the necessary support to address this matter promptly.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints