SM
S M
1 reviews | Active since Dec 2021
18 Jan 2026, 08:19
Pathetic services from Metrofibre and Afrihost
Metrofibre Afrihost’s customer services is pathetic to say the least.
We’ve been waiting for almost 4 days now for internet to be restored but keep getting the run around from these guys, a technician supposed to have come out 3 days ago,
Please avoid using their services as they can take your money but not provide adequate services
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MetroFibre Networx's replyOfficial
18 Jan 2026, 09:05Dear S Maharaj
Thank you for bringing your concerns to our attention.
We fully understand how unacceptable this situation is, especially given the time that has already elapsed and the expectation that a technician would have attended. Please be assured that your complaint has been acknowledged, and we have requested the relevant department to urgently investigate the matter and make direct contact with you to assist with restoring your connection as soon as possible.
We have escalated this as a priority and are actively following up to ensure that you receive the necessary assistance and are brought back online without further delay.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We fully understand how unacceptable this situation is, especially given the time that has already elapsed and the expectation that a technician would have attended. Please be assured that your complaint has been acknowledged, and we have requested the relevant department to urgently investigate the matter and make direct contact with you to assist with restoring your connection as soon as possible.
We have escalated this as a priority and are actively following up to ensure that you receive the necessary assistance and are brought back online without further delay.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Jan 2026, 09:05
Official
Dear S Maharaj
Thank you for bringing your concerns to our attention.
We fully understand how unacceptable this situation is, especially given the time that has already elapsed and the expectation that a technician would have attended. Please be assured that your complaint has been acknowledged, and we have requested the relevant department to urgently investigate the matter and make direct contact with you to assist with restoring your connection as soon as possible.
We have escalated this as a priority and are actively following up to ensure that you receive the necessary assistance and are brought back online without further delay.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We fully understand how unacceptable this situation is, especially given the time that has already elapsed and the expectation that a technician would have attended. Please be assured that your complaint has been acknowledged, and we have requested the relevant department to urgently investigate the matter and make direct contact with you to assist with restoring your connection as soon as possible.
We have escalated this as a priority and are actively following up to ensure that you receive the necessary assistance and are brought back online without further delay.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations