KB
Keagan B
1 reviews | Active since Nov 2019
14 Apr 2025, 14:59
Pathetic Services
This is the worst fibre company ever, you pay so much for your subscription every month and they still disconnect you even though you send proof of payment. When you call them you on hold for 45min and they waiting. It is absolutely ridiculous. Any sugestions on providers that will appreciate my support?
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Replies (1)
MetroFibre Networx's replyOfficial
14 Apr 2025, 15:56Dear Keagan
We sincerely apologise for the frustration and inconvenience you’ve experienced. We completely understand how disruptive this has been.
Please be assured that your line has now been unsuspended and your service is active. Additionally, our Finance Department has sent further communication via e-mail with details related to your account.
If you have not yet received this communication or require any further clarity, please don’t hesitate to reach out — we’re here to assist.
Thank you for your patience and for bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the frustration and inconvenience you’ve experienced. We completely understand how disruptive this has been.
Please be assured that your line has now been unsuspended and your service is active. Additionally, our Finance Department has sent further communication via e-mail with details related to your account.
If you have not yet received this communication or require any further clarity, please don’t hesitate to reach out — we’re here to assist.
Thank you for your patience and for bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Apr 2025, 15:56
Official
Dear Keagan
We sincerely apologise for the frustration and inconvenience you’ve experienced. We completely understand how disruptive this has been.
Please be assured that your line has now been unsuspended and your service is active. Additionally, our Finance Department has sent further communication via e-mail with details related to your account.
If you have not yet received this communication or require any further clarity, please don’t hesitate to reach out — we’re here to assist.
Thank you for your patience and for bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the frustration and inconvenience you’ve experienced. We completely understand how disruptive this has been.
Please be assured that your line has now been unsuspended and your service is active. Additionally, our Finance Department has sent further communication via e-mail with details related to your account.
If you have not yet received this communication or require any further clarity, please don’t hesitate to reach out — we’re here to assist.
Thank you for your patience and for bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations