SG
Stanton G
1 reviews | Active since Feb 2026
27 Feb 2026, 21:51
Pathetic service with no resolution.
I’m extremely disappointed with the service from MetroFibre Networx. We have been without WiFi for two full days, and despite multiple attempts to get assistance, no one has returned our calls. There’s been zero communication or updates on when the issue will be resolved.
Reliable internet is essential, especially when you work from home or rely on it for daily tasks. Being left completely offline with no feedback or support is unacceptable. Customer service should at the very least acknowledge the issue and provide a timeline, but we’ve received nothing.
Very frustrating experience. I expected far better support and responsiveness.
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MetroFibre Networx's replyOfficial
27 Feb 2026, 22:07Dear Stanton,
We can see how disruptive two full days without connectivity would be, particularly when you rely on your service for work and daily responsibilities.
A lack of communication or call-backs is not the level of responsiveness we aim to provide. Your concerns regarding the absence of updates and a clear timeline are noted, as proactive communication is a critical part of effective support.
Your case is being escalated for urgent review to determine the cause of the outage, why feedback was not provided, and to ensure that you receive a clear update with next steps and an estimated time to resolution. A member of the relevant team will be in contact with you directly.
We appreciate you bringing this to our attention, as feedback like yours helps us strengthen both our service reliability and communication standards.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We can see how disruptive two full days without connectivity would be, particularly when you rely on your service for work and daily responsibilities.
A lack of communication or call-backs is not the level of responsiveness we aim to provide. Your concerns regarding the absence of updates and a clear timeline are noted, as proactive communication is a critical part of effective support.
Your case is being escalated for urgent review to determine the cause of the outage, why feedback was not provided, and to ensure that you receive a clear update with next steps and an estimated time to resolution. A member of the relevant team will be in contact with you directly.
We appreciate you bringing this to our attention, as feedback like yours helps us strengthen both our service reliability and communication standards.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Feb 2026, 22:07
Official
Dear Stanton,
We can see how disruptive two full days without connectivity would be, particularly when you rely on your service for work and daily responsibilities.
A lack of communication or call-backs is not the level of responsiveness we aim to provide. Your concerns regarding the absence of updates and a clear timeline are noted, as proactive communication is a critical part of effective support.
Your case is being escalated for urgent review to determine the cause of the outage, why feedback was not provided, and to ensure that you receive a clear update with next steps and an estimated time to resolution. A member of the relevant team will be in contact with you directly.
We appreciate you bringing this to our attention, as feedback like yours helps us strengthen both our service reliability and communication standards.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We can see how disruptive two full days without connectivity would be, particularly when you rely on your service for work and daily responsibilities.
A lack of communication or call-backs is not the level of responsiveness we aim to provide. Your concerns regarding the absence of updates and a clear timeline are noted, as proactive communication is a critical part of effective support.
Your case is being escalated for urgent review to determine the cause of the outage, why feedback was not provided, and to ensure that you receive a clear update with next steps and an estimated time to resolution. A member of the relevant team will be in contact with you directly.
We appreciate you bringing this to our attention, as feedback like yours helps us strengthen both our service reliability and communication standards.
Best regards,
Marilize
MetroFibre Complaints & Escalations