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Ashen Dayal ॐ

1 reviews | Active since Nov 2022

19 Nov 2022, 14:45

Pathetic service- unprofessional and unreliable.

Absolutely pathetic service. My lines have been down for 5 days now and everyday i call they say a technician will come out to fix the line. No one has come to date and no feedback. I have to call them everyday just to be promised by agent after agent that they will get back to me and never get a response.Today I called early this morning and they say they coming to fix it today. It is almost 3pm and nothing and now the calls are gettinf cut of.

0
Replies (7)
MetroFibre Networx
MetroFibre Networx's reply19 Nov 2022, 14:54
Official
Good day Ashen,

We are very sorry to hear that you have been experiencing bad service.

Please note that we are investigating the matter.

We will revert back with an update.

Please expect a call from one of our agents.

Kind regards
MetroFibre
ADॐ
Ashen Dayal ॐ's update19 Nov 2022, 17:51
Reviewer Update
Dont make promises that your company doesn't know how to keep.
ADॐ
Ashen Dayal ॐ's update20 Nov 2022, 13:56
Reviewer Update
I still havent heard from your maintenance department and it is now 6 days that I am offline.
ADॐ
Ashen Dayal ॐ's update21 Nov 2022, 09:23
Reviewer Update
Still no call from maintenance as promised and 7 days now without the line working. This has become extremely frustrating. I am going to lay a complain with ICASA.
MetroFibre Networx
MetroFibre Networx's reply21 Nov 2022, 09:53
Official
Dear Ashen,

Kindly note that an update has been requested on ticket 228905.

We sincerely apologise that you have not yet been contacted by the contractor.


Kind regards
MetroFibre
ADॐ
Ashen Dayal ॐ's update21 Nov 2022, 13:39
Reviewer Update
Thank you. The line has finally been activated again.
MetroFibre Networx
MetroFibre Networx's reply21 Nov 2022, 13:50
Official
Dear Ashen

Thank you for your feedback, we are happy to hear that you are up and running again.

Kind Regards 
MetroFibre