Pathetic Service: Supersonic + Metrofibre

Unprofessional, Unresponsive, Unreliable: Supersonic & MetroFibre Are Failing Customers

My wifi just stopped working on the 30th of Jan 2026 out of nowhere and till today nothing is being resolved. I am left with no internet. The router had to be replaced for no reason thinking thats the issue - the box has been replaced and still sitting without any internet connection.

Everytime you call Metrofibre then u need to follow up with Supersonic..when you call Supersonic they need to check with Metrofibre yet both companies sit and leave customers without internet for almost an entire month!!!!! I dont understand how it can take almost an entire month for an issue to be resolved. Poor Service , no communication, no follow ups.

all the time is just that they are escalating to this department to that department waiting for things to be activated , waiting for feedback - just horrible service. Both companies cannot come together and solve the issue, the customer is left to suffer - they still debit your account yet u need to spend on data and airtime.