JN
Jessica N
1 reviews | Active since Jan 2022
14 Jul 2025, 13:37
Pathetic service MetroFibre
This is ridiculous their services is pathetic. I had a credit balance on my acc nr JES176, they suspended my account without my request. On 2 July 2025 they reinstated the account with a new account nr JES586, with reference to a Invoice. I send a email to them 9 July as I cant understand the outstanding amount of R1153.91 till date nobody came back to me or try and explain this. I only received a new SMS where they want to suspend the account.
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MetroFibre Networx's replyOfficial
14 Jul 2025, 14:23Dear Jessica
Thank you for bringing this to our attention.
We have escalated your query to our Finance Department for urgent investigation and assistance. They have been requested to review the outstanding balance and provide clarity on the matter as soon as possible.
Please rest assured that we are monitoring the progress of your query closely and will ensure that you receive feedback. Your continued patience is greatly appreciated while we work to resolve this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
We have escalated your query to our Finance Department for urgent investigation and assistance. They have been requested to review the outstanding balance and provide clarity on the matter as soon as possible.
Please rest assured that we are monitoring the progress of your query closely and will ensure that you receive feedback. Your continued patience is greatly appreciated while we work to resolve this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Jul 2025, 14:23
Official
Dear Jessica
Thank you for bringing this to our attention.
We have escalated your query to our Finance Department for urgent investigation and assistance. They have been requested to review the outstanding balance and provide clarity on the matter as soon as possible.
Please rest assured that we are monitoring the progress of your query closely and will ensure that you receive feedback. Your continued patience is greatly appreciated while we work to resolve this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
We have escalated your query to our Finance Department for urgent investigation and assistance. They have been requested to review the outstanding balance and provide clarity on the matter as soon as possible.
Please rest assured that we are monitoring the progress of your query closely and will ensure that you receive feedback. Your continued patience is greatly appreciated while we work to resolve this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations