Pathetic service Metro Fibre

My fibre has been off for the best part of 6 days now.After numerous calls and messages to Metro Fibre it has yet too be fixed. I understand that there was a breakage on the line. Technicians did come out on a few occasions without any success.When phoning Metro Fibre they leave you hanging for ages. No communication from Metro Fibre with regards to the outage whatsoever and no estimate time of when the fibre will be back on line. Really frustrating seeing that it is critical to be able to work from home in today's day and age.Pathetic to say the least.