GV
Gawie V
1 reviews | Active since Jun 2011
13 Jan 2026, 17:26
Pathetic service from Technical Team
Metro Fibre Technical Team is the worst in the business ! I have complain about it slow internet service, then the person at client support said he had reset everything and I must switch off the router for 10 minutes and then do speed test again ! The same speed was tested, he then exalted the problem to the Technical Team which only came back via email one day later ! They said I must unplug the LAN cable, reset the router and wait for the amber light then plug back the LAN cable, if the LED light stays red I must report it to them, that all I did and since then nobody came back and we don't have internet, even on WhatsApp they tell you the problem have been escalated to the Technical Team ! YOU ARE PATHETIC, USELESS, THIS IS THE SECOND TIME I HAVE PROBLEMS WITH YOU, AND I AM GOING TO MAKE YOUR NAME BAD ON ALL SOCIAL MEDIA PLATFORMS !!!
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
13 Jan 2026, 17:48Thank you, Gawie, for bringing your concerns to our attention and for taking the time to detail your experience. We appreciate the opportunity to review the technical challenges you’ve described and to investigate the matter further.
Your feedback regarding the troubleshooting steps provided, the escalation to the Technical team, and the lack of follow-up has been noted. We are reviewing the status of your fault and engaging with the relevant teams to understand what has caused the delay and to ensure the issue is addressed.
Thank you for your patience while we investigate this matter. We will be in touch shortly to assist with further feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback regarding the troubleshooting steps provided, the escalation to the Technical team, and the lack of follow-up has been noted. We are reviewing the status of your fault and engaging with the relevant teams to understand what has caused the delay and to ensure the issue is addressed.
Thank you for your patience while we investigate this matter. We will be in touch shortly to assist with further feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Jan 2026, 17:48
Official
Thank you, Gawie, for bringing your concerns to our attention and for taking the time to detail your experience. We appreciate the opportunity to review the technical challenges you’ve described and to investigate the matter further.
Your feedback regarding the troubleshooting steps provided, the escalation to the Technical team, and the lack of follow-up has been noted. We are reviewing the status of your fault and engaging with the relevant teams to understand what has caused the delay and to ensure the issue is addressed.
Thank you for your patience while we investigate this matter. We will be in touch shortly to assist with further feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback regarding the troubleshooting steps provided, the escalation to the Technical team, and the lack of follow-up has been noted. We are reviewing the status of your fault and engaging with the relevant teams to understand what has caused the delay and to ensure the issue is addressed.
Thank you for your patience while we investigate this matter. We will be in touch shortly to assist with further feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
GV
Gawie V's updateReviewer Update
14 Jan 2026, 09:34This is the message I received from MetroFibre , and still nobody contacted me and I am still without internet services that I am paying for !!!!!
Name: Marilize van Vuuren
Reply: Dear valued client Thank you for your patience while we work to address your HelloPeter complaint. We can confirm that our WiFi & LAN Management team has approved an onsite technician visit to assist with on-site troubleshooting at your residence. We are currently working to have the appointment scheduled as soon as possible and will be in touch to confirm the details. Thank you again for your continued patience as we progress with this matter.
Kind regards, MetroFibre Complaints & Escalations Team
This happen last year September also, when I was 4 days without internet, after three technicians of MetroFibre could not repair my internet services, they had to get someone from another company to fix it, a problem of 4 days he fix in less than 15 minutes!!!!
I will never recommend Metrofibre to anyone, the most unprofessional services i ever received from any internet company!!!!!
Name: Marilize van Vuuren
Reply: Dear valued client Thank you for your patience while we work to address your HelloPeter complaint. We can confirm that our WiFi & LAN Management team has approved an onsite technician visit to assist with on-site troubleshooting at your residence. We are currently working to have the appointment scheduled as soon as possible and will be in touch to confirm the details. Thank you again for your continued patience as we progress with this matter.
Kind regards, MetroFibre Complaints & Escalations Team
This happen last year September also, when I was 4 days without internet, after three technicians of MetroFibre could not repair my internet services, they had to get someone from another company to fix it, a problem of 4 days he fix in less than 15 minutes!!!!
I will never recommend Metrofibre to anyone, the most unprofessional services i ever received from any internet company!!!!!
GV
Gawie V's update14 Jan 2026, 09:34
Reviewer Update
This is the message I received from MetroFibre , and still nobody contacted me and I am still without internet services that I am paying for !!!!!
Name: Marilize van Vuuren
Reply: Dear valued client Thank you for your patience while we work to address your HelloPeter complaint. We can confirm that our WiFi & LAN Management team has approved an onsite technician visit to assist with on-site troubleshooting at your residence. We are currently working to have the appointment scheduled as soon as possible and will be in touch to confirm the details. Thank you again for your continued patience as we progress with this matter.
Kind regards, MetroFibre Complaints & Escalations Team
This happen last year September also, when I was 4 days without internet, after three technicians of MetroFibre could not repair my internet services, they had to get someone from another company to fix it, a problem of 4 days he fix in less than 15 minutes!!!!
I will never recommend Metrofibre to anyone, the most unprofessional services i ever received from any internet company!!!!!
Name: Marilize van Vuuren
Reply: Dear valued client Thank you for your patience while we work to address your HelloPeter complaint. We can confirm that our WiFi & LAN Management team has approved an onsite technician visit to assist with on-site troubleshooting at your residence. We are currently working to have the appointment scheduled as soon as possible and will be in touch to confirm the details. Thank you again for your continued patience as we progress with this matter.
Kind regards, MetroFibre Complaints & Escalations Team
This happen last year September also, when I was 4 days without internet, after three technicians of MetroFibre could not repair my internet services, they had to get someone from another company to fix it, a problem of 4 days he fix in less than 15 minutes!!!!
I will never recommend Metrofibre to anyone, the most unprofessional services i ever received from any internet company!!!!!
GV
Gawie V's updateReviewer Update
14 Jan 2026, 17:11Well another day past, and another day of empty promises, MetroFibre you are the most pathetic, unreliable, no worry about clients that pay for a service, just promise upon promises ! Call me this morning saying my problem is high priority and that a technician will call me today to make an appointment, well, nobody phoned me, so it was just another lie to get the client quiet and to try and stop posting on Hello Peter and other social pages ! Well I have news for you, I will post every day, every hour and make your name bad in public until my internet services is repaired and working properly ! Shame on you for this unprofessional service !!!
GV
Gawie V's update14 Jan 2026, 17:11
Reviewer Update
Well another day past, and another day of empty promises, MetroFibre you are the most pathetic, unreliable, no worry about clients that pay for a service, just promise upon promises ! Call me this morning saying my problem is high priority and that a technician will call me today to make an appointment, well, nobody phoned me, so it was just another lie to get the client quiet and to try and stop posting on Hello Peter and other social pages ! Well I have news for you, I will post every day, every hour and make your name bad in public until my internet services is repaired and working properly ! Shame on you for this unprofessional service !!!
GV
Gawie V's updateReviewer Update
15 Jan 2026, 08:39 We are now on day 4 without internet, and I am still waiting for MetroFibre to contact me to make arrangements to come out to my house. The only thing I’ve received so far are empty promises with no follow-up and no action. At the beginning of the complaint process, MetroFibre rep**** on HelloPeter. Now I am being ignored — no responses to emails, no feedback, and no updates on my service ticket. This is by far the most unprofessional and unreliable internet service provider in South Africa. Not a single manager has called me or even attempted to follow up on the issue. The lack of accountability and customer service is unacceptable. Calling MetroFibre “useless” is honestly being generous at this point. I expect immediate contact, arrangements for a technician visit, restoration of my service, and feedback regarding compensation for the downtime. Four days of silence and no service is unacceptable.
GV
Gawie V's update15 Jan 2026, 08:39
Reviewer Update
We are now on day 4 without internet, and I am still waiting for MetroFibre to contact me to make arrangements to come out to my house. The only thing I’ve received so far are empty promises with no follow-up and no action. At the beginning of the complaint process, MetroFibre rep**** on HelloPeter. Now I am being ignored — no responses to emails, no feedback, and no updates on my service ticket. This is by far the most unprofessional and unreliable internet service provider in South Africa. Not a single manager has called me or even attempted to follow up on the issue. The lack of accountability and customer service is unacceptable. Calling MetroFibre “useless” is honestly being generous at this point. I expect immediate contact, arrangements for a technician visit, restoration of my service, and feedback regarding compensation for the downtime. Four days of silence and no service is unacceptable.