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Prashina M
1 reviews | Active since Oct 2010
16 Aug 2023, 21:48
Pathetic service from Metrofibre leaving customers literally in the dark
Fibre services down since yesterday afternoon. Reported at 15h30 and was advised that I will receive update via email. No updates received and cannot get through to Metrofibre. Requested a callback and logged a ticket on the website as well.
We are all waiting with absolutely no service and no indication of what the problem is or how long it will take to resolve.
Pathetic service from Metrofibre considering other fibre networks are running perfectly well.
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Replies (3)PM
Prashina M's updateReviewer Update
17 Aug 2023, 15:08Not a good reflection Metrofibre as it is now day 3 since my 1st call to report fault and the promised feedback via email/telephone call has not happened.
I still am waiting since 19h00 last might for a callback after holding on for 15min to get through and then requested a callback via your automated options.
I still am waiting since 19h00 last might for a callback after holding on for 15min to get through and then requested a callback via your automated options.
PM
Prashina M's update17 Aug 2023, 15:08
Reviewer Update
Not a good reflection Metrofibre as it is now day 3 since my 1st call to report fault and the promised feedback via email/telephone call has not happened.
I still am waiting since 19h00 last might for a callback after holding on for 15min to get through and then requested a callback via your automated options.
I still am waiting since 19h00 last might for a callback after holding on for 15min to get through and then requested a callback via your automated options.
PM
Prashina M's updateReviewer Update
17 Aug 2023, 15:13Furthermore please note that the services are still down and broadband light is still on red even after reboot.
PM
Prashina M's update17 Aug 2023, 15:13
Reviewer Update
Furthermore please note that the services are still down and broadband light is still on red even after reboot.
PM
Prashina M's updateReviewer Update
17 Aug 2023, 16:03Someone tried to call me from Metrofibre while I was on another call. Please can you call again or provide me with email feedback.
PM
Prashina M's update17 Aug 2023, 16:03
Reviewer Update
Someone tried to call me from Metrofibre while I was on another call. Please can you call again or provide me with email feedback.