Pathetic service from MetroFibre

Pathetic service.... I spoke to 8 agents to explain the cancelation and change of address process and not 1 agent can stick to the same story. I am a customer for more than a year but now they send communication I must pay a cancelation fee. The fee is only applicable when you cancel within 12 month of the starting date. I have my statements ready. I also asked for my contract to be sent to me. The managers ignored my request. Weak customer service and only care about the money. Thank goodness they do not own the next fiber line I am moving to.