1 reviews | Active since Aug 2020
Pathetic service from MetroFibre
Montana Pretoria. I came to Hellopeter to check out MetroFibre and found exactly what I expected - complaints about the most pathetic service provider ever. Vodacom sold me an uncapped data contract under false pretenses that fibre was available in my area in April already. In May a sub-contractor with a team of 10 people spent an entire day doing the installation and since then I've had to follow up with Metrofibre numerous times about the connection. Eventually received a notification that fibre was not live in my street (but other people in the same street have fibre connections already). I phone and e-mail to find out what is going on but the lack of service, lack of communication, lack of interest, lack of feedback have now reached a level where I am not interested any longer. Absolutely pathetic MetroFibre. Don't know how you manage to stay in business.
Thank you for your message. Kindly can you send us your full name and surname, residential address, service ticket number as well as your account number with Vodacom so that we can escalate the issue to the correct department? Please use our Information email address on our website. Alternatively please contact our Service Department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly can you send us your full name and surname, residential address, service ticket number as well as your account number with Vodacom so that we can escalate the issue to the correct department? Please use our Information email address on our website. Alternatively please contact our Service Department.
Thank you,
The MetroFibre Team
