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Martin M
1 reviews | Active since Dec 2017
30 Nov 2023, 15:45
Pathetic service
Pathetic service. No communication on outages , rude call center agents who drop call in the middle of the conversations. Threathning our livelihood for us who work from home and dependent on internet service being up all the times.
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Replies (1)
MetroFibre Networx's replyOfficial
30 Nov 2023, 20:28Dear Martin
I sincerely apologize for the service interruptions you have faced, and I understand the frustration and inconvenience this has caused. Your experience is important to us, and we are committed to addressing your concerns promptly.
Upon investigation, I'm pleased to inform you that your physical fibre link is now up and running with optimal optical readings, and your router is back online. We understand the critical nature of internet service, especially for those working from home, and we regret any impact on your livelihood.
Regarding the lack of communication and any unpleasant experiences with our call center agents, I assure you that we are actively working to improve our processes and provide better service.
If you have any further concerns or if there's anything specific you would like us to address, please feel free to reach out. Your feedback is invaluable, and we are dedicated to ensuring a more seamless experience moving forward.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.
Best Regards,
Marilize
I sincerely apologize for the service interruptions you have faced, and I understand the frustration and inconvenience this has caused. Your experience is important to us, and we are committed to addressing your concerns promptly.
Upon investigation, I'm pleased to inform you that your physical fibre link is now up and running with optimal optical readings, and your router is back online. We understand the critical nature of internet service, especially for those working from home, and we regret any impact on your livelihood.
Regarding the lack of communication and any unpleasant experiences with our call center agents, I assure you that we are actively working to improve our processes and provide better service.
If you have any further concerns or if there's anything specific you would like us to address, please feel free to reach out. Your feedback is invaluable, and we are dedicated to ensuring a more seamless experience moving forward.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.
Best Regards,
Marilize
MetroFibre Networx's reply30 Nov 2023, 20:28
Official
Dear Martin
I sincerely apologize for the service interruptions you have faced, and I understand the frustration and inconvenience this has caused. Your experience is important to us, and we are committed to addressing your concerns promptly.
Upon investigation, I'm pleased to inform you that your physical fibre link is now up and running with optimal optical readings, and your router is back online. We understand the critical nature of internet service, especially for those working from home, and we regret any impact on your livelihood.
Regarding the lack of communication and any unpleasant experiences with our call center agents, I assure you that we are actively working to improve our processes and provide better service.
If you have any further concerns or if there's anything specific you would like us to address, please feel free to reach out. Your feedback is invaluable, and we are dedicated to ensuring a more seamless experience moving forward.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.
Best Regards,
Marilize
I sincerely apologize for the service interruptions you have faced, and I understand the frustration and inconvenience this has caused. Your experience is important to us, and we are committed to addressing your concerns promptly.
Upon investigation, I'm pleased to inform you that your physical fibre link is now up and running with optimal optical readings, and your router is back online. We understand the critical nature of internet service, especially for those working from home, and we regret any impact on your livelihood.
Regarding the lack of communication and any unpleasant experiences with our call center agents, I assure you that we are actively working to improve our processes and provide better service.
If you have any further concerns or if there's anything specific you would like us to address, please feel free to reach out. Your feedback is invaluable, and we are dedicated to ensuring a more seamless experience moving forward.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.
Best Regards,
Marilize