IM
Irene M
1 reviews | Active since Sept 2017
05 Jan 2023, 12:08
Pathetic Service Delivery
Metro_fibre with its Pathetic service delivery, line constantly down-no internet since 30th Dec 2022 and the is no sense of urgency , only to be told by their contractor that they are fully booked to attend to the complaint,referred me back to metro_fibre, requested escalation only to be told that the metro_fibre manager is busy. I'm still waiting for a call. I wouldn't recommend it to anyone!!!!! .
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
05 Jan 2023, 12:58Dear Irene
I send my sincere apologies for the lack of service you have received.
I have escalated the matter urgently to the relevant departments and I have asked that a technician contacts you urgently.
Once again, I send my sincere apologies.
Kind Regards
MetroFibre
Shannen
I send my sincere apologies for the lack of service you have received.
I have escalated the matter urgently to the relevant departments and I have asked that a technician contacts you urgently.
Once again, I send my sincere apologies.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply05 Jan 2023, 12:58
Official
Dear Irene
I send my sincere apologies for the lack of service you have received.
I have escalated the matter urgently to the relevant departments and I have asked that a technician contacts you urgently.
Once again, I send my sincere apologies.
Kind Regards
MetroFibre
Shannen
I send my sincere apologies for the lack of service you have received.
I have escalated the matter urgently to the relevant departments and I have asked that a technician contacts you urgently.
Once again, I send my sincere apologies.
Kind Regards
MetroFibre
Shannen