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Stiaan C
1 reviews | Active since Nov 2017
23 Apr 2026, 11:43
Pathetic service
I have been unable to access my client portal for roughly 8 months.
I have been unable to speak to a consultant and get that issue resolved since then.
I have been ignored on the whatsapp line for about 6 months
I have been ignored on tickets for about 8 months
I am now being charged for a replacement router that I was assured I would not be charged for.
Calls are answered by Ai and cut off after 15 minutes and I never get called back.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
23 Apr 2026, 12:00Dear Stiaan Combrink
Thank you for bringing this to our attention.
We understand the frustration caused by being unable to access your client portal for an extended period, as well as the lack of response via WhatsApp, ticketing, and call channels. The concern regarding the replacement router charge, despite prior assurance, has also been noted.
This matter requires urgent review across the relevant support teams, including portal access, communication history, and billing for the router in question. We will escalate this immediately to ensure it is properly investigated and resolved without further delay.
We appreciate your patience while this is being attended to.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Apr 2026, 12:00
Official
Dear Stiaan Combrink
Thank you for bringing this to our attention.
We understand the frustration caused by being unable to access your client portal for an extended period, as well as the lack of response via WhatsApp, ticketing, and call channels. The concern regarding the replacement router charge, despite prior assurance, has also been noted.
This matter requires urgent review across the relevant support teams, including portal access, communication history, and billing for the router in question. We will escalate this immediately to ensure it is properly investigated and resolved without further delay.
We appreciate your patience while this is being attended to.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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Stiaan C's updateReviewer Update
23 Apr 2026, 13:20I think it would be more effective to log a support ticket where the world can see because there you actually get a response.
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Stiaan C's update23 Apr 2026, 13:20
Reviewer Update
I think it would be more effective to log a support ticket where the world can see because there you actually get a response.