Pathetic service
Fibre link gone down. Phoned at 2.30pm. Logged a ticket. Lady said its not a problem in the area so it's an issue with my link. Phoned at 5.30pm to get update. Gentleman said nothing was previously logged! Logged another ticket 66935 but they are wasting my time as I am working from home. Told me it would take 3 to 4 working days to fix! Need to find new Fibre provider. Will have to activate a router with data Sim tomorrow in order that I can still work.
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MetroFibre Networx's replyOfficial
15 Jan 2021, 10:09Good morning Tracey,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply15 Jan 2021, 10:09
Official
Good morning Tracey,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team