Pathetic Service

I have been battling to resolve the suspension on my Metro Fibre account since February 2024. I have spoken to almost 10 agents, sending emails back and forth, trying to call and not i has attempted to call me back with feedback or even tried to assist. I had a month-to-month account with Metro Fibre from July 2023. I sent via email 20th November 2023 cancellation of my account. Clearly this communication was well received at Metro Fibre, because on the 20th of December 2023 Metro Fibre device / router was collected from me by Mandi. In March When i requested to reactivate my account I was told via WhatsApp that my account is suspended due to no payment for Jan, Feb, March & April 2024. Which is totally incorrect, poor communication and administration from Metro Fibre Support, Cancellation and Accounts Dept. So, i asked how my account can be suspended due to no payment received when Metro Fibre collected their router on 20th December 2023 already. Temo, Amber & Marie Heter from Metro Fibre promised that they will sort this issue out and get account debit to debit my account so i can get reconnected which is all talk but no action. I am frustrated and highly annoyed with Service Delivery from Metro Fiber staff. This is unacceptable service.