Pathetic Service

I have been without internet since last week Tuesday, yet I was told that the service had been “restored,” which is completely untrue. I have tested the connection multiple times and provided screenshots with timestamps clearly showing that there is still no internet. The level of service I have experienced is absolutely pathetic. I have now formally requested: •Immediate cancellation of the service •Collection of the equipment •A refund for the days without service To date, there has been no response. This entire experience has been frustrating and unprofessional. I strongly advise others to think twice before signing up with this provider.