cC
charlotte C
1 reviews | Active since Mar 2014
08 Oct 2025, 12:06
Pathetic service at Metrofibre
Very disappointed in Metrofibre. Our ont box needs to be replaced. It is 3 days now and everyone is sending us from pillar to post. There is no communication on where or when our issue will be sorted. Everytime when we phone they just say all the technician are busy with lots of tickets but no information on where your ticket is in the que.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
08 Oct 2025, 12:13Dear Charlotte Crafford
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to be left without a working service and without clear communication, especially when you've made multiple attempts to get assistance. This is certainly not the experience we aim to provide.
Please note that we are currently looking into your case as a priority. We are engaging with the relevant teams to get clarity on your ticket status and to ensure that your issue is addressed as soon as possible.
You can expect further feedback from us shortly as we work towards a resolution.
Thank you for your patience and for allowing us to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to be left without a working service and without clear communication, especially when you've made multiple attempts to get assistance. This is certainly not the experience we aim to provide.
Please note that we are currently looking into your case as a priority. We are engaging with the relevant teams to get clarity on your ticket status and to ensure that your issue is addressed as soon as possible.
You can expect further feedback from us shortly as we work towards a resolution.
Thank you for your patience and for allowing us to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Oct 2025, 12:13
Official
Dear Charlotte Crafford
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to be left without a working service and without clear communication, especially when you've made multiple attempts to get assistance. This is certainly not the experience we aim to provide.
Please note that we are currently looking into your case as a priority. We are engaging with the relevant teams to get clarity on your ticket status and to ensure that your issue is addressed as soon as possible.
You can expect further feedback from us shortly as we work towards a resolution.
Thank you for your patience and for allowing us to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to be left without a working service and without clear communication, especially when you've made multiple attempts to get assistance. This is certainly not the experience we aim to provide.
Please note that we are currently looking into your case as a priority. We are engaging with the relevant teams to get clarity on your ticket status and to ensure that your issue is addressed as soon as possible.
You can expect further feedback from us shortly as we work towards a resolution.
Thank you for your patience and for allowing us to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations