AA
[email protected] Azola
1 reviews | Active since Jul 2021
03 Jun 2025, 20:57
Pathetic service and not bothered
i am so exhausted with your services, I have tried all I could, I am defeated, I am paying for your device more than I could use it, today its even worse for me to be called and arrange for a technician to come and have a look ,and know one shows up,no excuse ...Same as your WhatsApp service it is pathetic, they close chat while you typing or they do not even bother to respond.....I need to work I cannot work, everyday same thing ,this is totally draining Same as your WhatsApp service it is pathetic, they close chat while you typing or they do not even bother to respond.....I need to work I cannot work, everyday same thing ,this is totally draining
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
03 Jun 2025, 21:50Dear Azzi
Thank you for bringing this to our attention.
We have escalated your query to our team, who will evaluate the issue and provide us with the necessary feedback. As soon as we receive an update, we will communicate it with you directly.
We understand how important reliable connectivity is, especially when it affects your ability to work, and we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
We have escalated your query to our team, who will evaluate the issue and provide us with the necessary feedback. As soon as we receive an update, we will communicate it with you directly.
We understand how important reliable connectivity is, especially when it affects your ability to work, and we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Jun 2025, 21:50
Official
Dear Azzi
Thank you for bringing this to our attention.
We have escalated your query to our team, who will evaluate the issue and provide us with the necessary feedback. As soon as we receive an update, we will communicate it with you directly.
We understand how important reliable connectivity is, especially when it affects your ability to work, and we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
We have escalated your query to our team, who will evaluate the issue and provide us with the necessary feedback. As soon as we receive an update, we will communicate it with you directly.
We understand how important reliable connectivity is, especially when it affects your ability to work, and we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
AA
[email protected] Azola's updateReviewer Update
04 Jun 2025, 11:39Till this time no one has contacted me, i have just tried to call Alexia who scheduled the Technician that never pitched and she is not responding to my calls, ya'll are so quick to say you prioritizing my issue yet its the 3rd day of no connection still, its not like I am not paying for this service im asking you do do what you need to do to get this issue resolved im not asking for a favour here!!!!
AA
[email protected] Azola's update04 Jun 2025, 11:39
Reviewer Update
Till this time no one has contacted me, i have just tried to call Alexia who scheduled the Technician that never pitched and she is not responding to my calls, ya'll are so quick to say you prioritizing my issue yet its the 3rd day of no connection still, its not like I am not paying for this service im asking you do do what you need to do to get this issue resolved im not asking for a favour here!!!!
MetroFibre Networx's replyOfficial
04 Jun 2025, 14:05Thank you for your message and for bringing this to our attention.We understand the frustration this ongoing delay has caused, especially given the impact on your service. Please rest assured that your concern is receiving the necessary attention, and we are escalating the matter internally to ensure it's addressed without further delay.Our team is actively working to get this resolved, and we will provide an update as soon as possible. We appreciate your continued patience as we work to restore your connection.
MetroFibre Networx's reply04 Jun 2025, 14:05
Official
Thank you for your message and for bringing this to our attention.We understand the frustration this ongoing delay has caused, especially given the impact on your service. Please rest assured that your concern is receiving the necessary attention, and we are escalating the matter internally to ensure it's addressed without further delay.Our team is actively working to get this resolved, and we will provide an update as soon as possible. We appreciate your continued patience as we work to restore your connection.