VT
Vincent T
1 reviews | Active since Jul 2020
06 Dec 2022, 10:52
Pathetic service and no service delivery
Your technician showed up a day ago. Turned off just my house from the port outside and left. Been on and off calls nagging my ISP for feedback. I work from home and am a heavy data user. I've had to use 20 gigs of mobile data, out of my pocket and not accounting for the hours I couldn't work so money lost. This is pathetic! And neither you nor cool ideas will refund for any of the 26 outages experienced this year alone. Pathetic. I want my line fixed. This is atrocious. Pathetic. A gold fish with a spanner is more capable than your tech team.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
06 Dec 2022, 11:01Good day Vincent,
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly be informed that we are still investigating the matter and we will be in contact with you shortly to assist you.
Kind Regards
Metrofibre
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly be informed that we are still investigating the matter and we will be in contact with you shortly to assist you.
Kind Regards
Metrofibre
MetroFibre Networx's reply06 Dec 2022, 11:01
Official
Good day Vincent,
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly be informed that we are still investigating the matter and we will be in contact with you shortly to assist you.
Kind Regards
Metrofibre
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly be informed that we are still investigating the matter and we will be in contact with you shortly to assist you.
Kind Regards
Metrofibre
VT
Vincent T's updateReviewer Update
06 Dec 2022, 11:10We'll see. As your team are too lackadaisical towards Cool Ideas. They struggling to get answers. So let's see if your social team are as useless as the rest of Metrofibre.
VT
Vincent T's update06 Dec 2022, 11:10
Reviewer Update
We'll see. As your team are too lackadaisical towards Cool Ideas. They struggling to get answers. So let's see if your social team are as useless as the rest of Metrofibre.
MetroFibre Networx's replyOfficial
06 Dec 2022, 11:16Dear Vincent
Thank you for bringing the above to our attention, we are investigating further.
Kind Regards
Metrofibre
Thank you for bringing the above to our attention, we are investigating further.
Kind Regards
Metrofibre
MetroFibre Networx's reply06 Dec 2022, 11:16
Official
Dear Vincent
Thank you for bringing the above to our attention, we are investigating further.
Kind Regards
Metrofibre
Thank you for bringing the above to our attention, we are investigating further.
Kind Regards
Metrofibre
VT
Vincent T's updateReviewer Update
06 Dec 2022, 14:34How's that investigation going?
VT
Vincent T's update06 Dec 2022, 14:34
Reviewer Update
How's that investigation going?
MetroFibre Networx's replyOfficial
06 Dec 2022, 15:51Good afternoon Vincent,
We apologize for the delay in response from our side.
The matter is currently with our maintenance department.
We will call you once we have received an update on this matter.
Kind Regards
Clarisa
Metrofibre
We apologize for the delay in response from our side.
The matter is currently with our maintenance department.
We will call you once we have received an update on this matter.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply06 Dec 2022, 15:51
Official
Good afternoon Vincent,
We apologize for the delay in response from our side.
The matter is currently with our maintenance department.
We will call you once we have received an update on this matter.
Kind Regards
Clarisa
Metrofibre
We apologize for the delay in response from our side.
The matter is currently with our maintenance department.
We will call you once we have received an update on this matter.
Kind Regards
Clarisa
Metrofibre