MN
Malcolm N
1 reviews | Active since Dec 2016
30 Nov 2023, 09:00
Pathetic service and lies
Metrofibre failed to resolve an issue since Jan-2023, have ignored all my e-mails, agreed to not bill me until the issue was resolved and promised to pass credits on my account but to date this *********** bunch have failed to keep to their word!
I presume they don't treat all their customers this way hence I don't understand the ************** toward me.
#BlackFriday
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Replies (2)MN
Malcolm N's updateReviewer Update
30 Nov 2023, 09:43Hi Marilize,
The account number was provided on e-mail (25-Aug-2023) as well as when we spoke a few months back where you assured me the matter will receive urgent attention and the credits will be processed. Your finance department keeps sending me messages asking if the matter has been resolved yet have done nothing. I am unable to stoop to their level of stupidity! I refuse to respond to any further generic e-mail addresses at Metrofibre. Please provide a direct e-mail address of someone at Metrofibre that understands English and is able to resolve this.
The account number was provided on e-mail (25-Aug-2023) as well as when we spoke a few months back where you assured me the matter will receive urgent attention and the credits will be processed. Your finance department keeps sending me messages asking if the matter has been resolved yet have done nothing. I am unable to stoop to their level of stupidity! I refuse to respond to any further generic e-mail addresses at Metrofibre. Please provide a direct e-mail address of someone at Metrofibre that understands English and is able to resolve this.
MN
Malcolm N's update30 Nov 2023, 09:43
Reviewer Update
Hi Marilize,
The account number was provided on e-mail (25-Aug-2023) as well as when we spoke a few months back where you assured me the matter will receive urgent attention and the credits will be processed. Your finance department keeps sending me messages asking if the matter has been resolved yet have done nothing. I am unable to stoop to their level of stupidity! I refuse to respond to any further generic e-mail addresses at Metrofibre. Please provide a direct e-mail address of someone at Metrofibre that understands English and is able to resolve this.
The account number was provided on e-mail (25-Aug-2023) as well as when we spoke a few months back where you assured me the matter will receive urgent attention and the credits will be processed. Your finance department keeps sending me messages asking if the matter has been resolved yet have done nothing. I am unable to stoop to their level of stupidity! I refuse to respond to any further generic e-mail addresses at Metrofibre. Please provide a direct e-mail address of someone at Metrofibre that understands English and is able to resolve this.
MN
Malcolm N's updateReviewer Update
04 Dec 2023, 13:42When can I expect a response?
MN
Malcolm N's update04 Dec 2023, 13:42
Reviewer Update
When can I expect a response?