sK
stefan K
1 reviews | Active since Feb 2021
07 Apr 2026, 08:15
Pathetic service and installs
Why would your own router give off a quarter of the wifi speeds? Also since when does the installers leave the fibre strands on the outside of the connector box?
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Replies (1)
MetroFibre Networx's replyOfficial
07 Apr 2026, 08:34Dear Stefan Kriel
Thank you for your feedback.
We understand your concerns regarding both the WiFi performance and the installation quality. The experience you’ve described is not in line with the standard we aim to deliver.
Your feedback has been taken seriously, and this matter is being escalated to the relevant technical and installation teams for urgent review. The issues with the router performance, as well as the fibre installation and exposed strands, will be investigated thoroughly.
We will ensure that the necessary corrective actions are taken and that you are updated as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your feedback.
We understand your concerns regarding both the WiFi performance and the installation quality. The experience you’ve described is not in line with the standard we aim to deliver.
Your feedback has been taken seriously, and this matter is being escalated to the relevant technical and installation teams for urgent review. The issues with the router performance, as well as the fibre installation and exposed strands, will be investigated thoroughly.
We will ensure that the necessary corrective actions are taken and that you are updated as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Apr 2026, 08:34
Official
Dear Stefan Kriel
Thank you for your feedback.
We understand your concerns regarding both the WiFi performance and the installation quality. The experience you’ve described is not in line with the standard we aim to deliver.
Your feedback has been taken seriously, and this matter is being escalated to the relevant technical and installation teams for urgent review. The issues with the router performance, as well as the fibre installation and exposed strands, will be investigated thoroughly.
We will ensure that the necessary corrective actions are taken and that you are updated as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your feedback.
We understand your concerns regarding both the WiFi performance and the installation quality. The experience you’ve described is not in line with the standard we aim to deliver.
Your feedback has been taken seriously, and this matter is being escalated to the relevant technical and installation teams for urgent review. The issues with the router performance, as well as the fibre installation and exposed strands, will be investigated thoroughly.
We will ensure that the necessary corrective actions are taken and that you are updated as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations