AN
Aneska N
1 reviews | Active since Aug 2012
30 Mar 2026, 15:14
Pathetic service and call center non existent!
How pathetic can service be? How can a company that "fames" itself on super service not be able to even keep customers connected? For the 2nd time today my connection is down and I cant speak to a human? Worst service provider ever!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
30 Mar 2026, 15:18Dear Aneska Nortje
Thank you for bringing this to our attention. We understand how disruptive repeated connection outages and the inability to reach a consultant can be.
Your service interruption is being treated as a priority, and our technical team is currently investigating the cause of the downtime to restore your connection as quickly as possible. We are also reviewing the challenges you experienced when trying to reach our support channels, as this is not the level of service we aim to provide.
A consultant will make direct contact with you to assist further and provide updates on the resolution.
We appreciate your patience while this matter is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Sibonisile
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply30 Mar 2026, 15:18
Official
Dear Aneska Nortje
Thank you for bringing this to our attention. We understand how disruptive repeated connection outages and the inability to reach a consultant can be.
Your service interruption is being treated as a priority, and our technical team is currently investigating the cause of the downtime to restore your connection as quickly as possible. We are also reviewing the challenges you experienced when trying to reach our support channels, as this is not the level of service we aim to provide.
A consultant will make direct contact with you to assist further and provide updates on the resolution.
We appreciate your patience while this matter is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Sibonisile
MetroFibre Complaints & Escalations Team
AN
Aneska N's updateReviewer Update
30 Mar 2026, 15:56So after holding for another 20 minutes and moving from 7th to 2nd in the queue your automated response tells me to leave my details so someone may call me back. Your service is disgraceful and I cannot imagine how your employees are treated if this is how you treat your customers. I cannot fathom how you justify this response. MetroFibre is a disgrace to the ISP industry.
AN
Aneska N's update30 Mar 2026, 15:56
Reviewer Update
So after holding for another 20 minutes and moving from 7th to 2nd in the queue your automated response tells me to leave my details so someone may call me back. Your service is disgraceful and I cannot imagine how your employees are treated if this is how you treat your customers. I cannot fathom how you justify this response. MetroFibre is a disgrace to the ISP industry.
MetroFibre Networx's replyOfficial
30 Mar 2026, 17:00Dear Aneska,
Thank you for your continued engagement and for sharing further detail regarding your recent experience.
We understand that the current situation is particularly frustrating, especially while your service remains suspended and you are also encountering difficulty reaching support through our contact channels. Your matter remains under active escalation, and we are currently awaiting urgent feedback from our Finance Management team, whose input is required to assist with restoring your connection.
Please be assured that the relevant teams are continuing to monitor the matter closely so that the required feedback can be received and your service can be reinstated as soon as possible. Your concerns regarding the support experience have also been noted as part of the ongoing review.
We appreciate your patience while this matter receives focused attention, and further feedback will be shared with you as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued engagement and for sharing further detail regarding your recent experience.
We understand that the current situation is particularly frustrating, especially while your service remains suspended and you are also encountering difficulty reaching support through our contact channels. Your matter remains under active escalation, and we are currently awaiting urgent feedback from our Finance Management team, whose input is required to assist with restoring your connection.
Please be assured that the relevant teams are continuing to monitor the matter closely so that the required feedback can be received and your service can be reinstated as soon as possible. Your concerns regarding the support experience have also been noted as part of the ongoing review.
We appreciate your patience while this matter receives focused attention, and further feedback will be shared with you as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Mar 2026, 17:00
Official
Dear Aneska,
Thank you for your continued engagement and for sharing further detail regarding your recent experience.
We understand that the current situation is particularly frustrating, especially while your service remains suspended and you are also encountering difficulty reaching support through our contact channels. Your matter remains under active escalation, and we are currently awaiting urgent feedback from our Finance Management team, whose input is required to assist with restoring your connection.
Please be assured that the relevant teams are continuing to monitor the matter closely so that the required feedback can be received and your service can be reinstated as soon as possible. Your concerns regarding the support experience have also been noted as part of the ongoing review.
We appreciate your patience while this matter receives focused attention, and further feedback will be shared with you as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued engagement and for sharing further detail regarding your recent experience.
We understand that the current situation is particularly frustrating, especially while your service remains suspended and you are also encountering difficulty reaching support through our contact channels. Your matter remains under active escalation, and we are currently awaiting urgent feedback from our Finance Management team, whose input is required to assist with restoring your connection.
Please be assured that the relevant teams are continuing to monitor the matter closely so that the required feedback can be received and your service can be reinstated as soon as possible. Your concerns regarding the support experience have also been noted as part of the ongoing review.
We appreciate your patience while this matter receives focused attention, and further feedback will be shared with you as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations