Pathetic Service all of a sudden

Yesterday I mentioned how happy I was with the service, Now I am unhappy with the service from MetroFibre, So I had made contact with you guys regarding the Black Friday special for 250mbps and I had advised the lady that assisted me that I will be relocating end of the month and she advised more than once that I would pay only R250 reconnection fee and then my subscription of R499 today I contact finance the guy told me the same thing he then out me through to support as I had a query that only support could assist with and the lady in support tells me that I am wrong I will pay R750 activation fee over and above what I am going to pay in January, so I'm looking at around R1400 that I have to pay. I refuse to pay this amount as I was told that I would only pay R750 in January for reactivation and my subscription.

Either You guys reduce me to a cheaper package where I don't have to pay R750 reconnection fee and then still my subscription and so forth. or you guys make me pay R750 only as this is what I was previously told I would pay.

I have sent an email of my conversation with the person who assisted me in signing up and nowhere on the email does it state R750 reactivation fee.

Despite my frustration the only person that seems to be willing to help me is Elizma, who is going over and beyond what is required to assist me.

I want to thank her for her service.

But the service I'm getting from other departments is rude and unacceptable and I need my matter resolved ASAP.