Pathetic service

For an agent to assist they should firstly understand what the problem is, instead I'm told the router is delivered just waiting for activation whereas that is not the case. I have been using this service for over a yr, this adds to my statement questioning the incompetency level of metro_fibre. There are 3 units in my property which have been down since Thursday. I was initially informed by the consultant that the was outrage in RSV area on Thursday when I called but I had to find out from the residence using metro_fibre services yesterday that they do have internet and it's been working just fine. On top of that lie, no action was taken to resolve my query or escalation requested. For a client to get a call for assistance, must firstly take the matter through social media....... I wonder who is heading their retention department!!!!!!

Ayanda, you firstly called me without checking the ticket number for correct information, you kept me on hold for 28 minutes, only to drop the call in order to reply on this platform stating that the is an outrage which I already stated that other service users have internet connections or does . Can I please be contacted by someone higher than Ayanda. She just informed me that my ticket number has been closed yet the matter hasn't been resolved. No one has been assigned to deal, no contactor appointed either. Her manager is unreasonable and can only call in 3 hrs time. I asked for management and the Head of department detail for escalation but was told details can not be shared due to Popi act and that the Head is on leave........metrofibre is a shameful service provider....... Ayanda Please refer this complaint to : ro****@metrofibre.co.za