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Obed M
1 reviews | Active since May 2012
23 Jul 2021, 11:19
Pathetic Service
Pathetic Service. Vodacom is unable to assist with my call (SR210719-848 228) since Monday. Its day 5 today with no fiber connection. I follow up everyday and get told my query has been escalated and the technician will phone me, when i ask for that persons details they refuse to give me details and say they will send them a mail. It was first assigned to Mario, he never phoned and today its Assigned to another person (Sokanzi). I regret why i took this ****py deal through Vodacom.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
23 Jul 2021, 13:09 Good morning Obed,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply23 Jul 2021, 13:09
Official
Good morning Obed,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
OM
Obed M's updateReviewer Update
23 Jul 2021, 13:18Obed Maroka, ***, 66 Heine Road, Lombardy East. Ticket no SR***
OM
Obed M's update23 Jul 2021, 13:18
Reviewer Update
Obed Maroka, ***, 66 Heine Road, Lombardy East. Ticket no SR***
MetroFibre Networx's replyOfficial
23 Jul 2021, 14:49Thank you Obed,
It has been escalated.
The MetroFibre Team
It has been escalated.
The MetroFibre Team
MetroFibre Networx's reply23 Jul 2021, 14:49
Official
Thank you Obed,
It has been escalated.
The MetroFibre Team
It has been escalated.
The MetroFibre Team
OM
Obed M's updateReviewer Update
23 Jul 2021, 15:06Noted. I need timelines please.
OM
Obed M's update23 Jul 2021, 15:06
Reviewer Update
Noted. I need timelines please.
MetroFibre Networx's replyOfficial
04 Nov 2021, 14:15Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly contact us should you experience any connection issues..
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly contact us should you experience any connection issues..
Kind Regards
MetroFibre
MetroFibre Networx's reply04 Nov 2021, 14:15
Official
Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly contact us should you experience any connection issues..
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly contact us should you experience any connection issues..
Kind Regards
MetroFibre