KB
Keagan B
1 reviews | Active since Nov 2019
13 Nov 2024, 19:10
Pathetic Service.
Worst network ever, people pay their accounts on time and they still switch their customers off, what ******* service is this. You ask to speak to Management and they drop the phone. They have no decency of calling people back no we are sitting without internet yet it's been paid.
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Replies (1)
MetroFibre Networx's replyOfficial
13 Nov 2024, 19:55Dear Keagan
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the issues you’ve faced with the billing of your service. We understand the frustration of experiencing a service interruption despite timely payments, and we’re here to help resolve this.
We have responded to your complaint ticket 489150 via email, where you’ll find further assistance to address your billing concerns. Our goal is to restore your service as quickly as possible and prevent such issues from recurring.
Thank you for your patience
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the issues you’ve faced with the billing of your service. We understand the frustration of experiencing a service interruption despite timely payments, and we’re here to help resolve this.
We have responded to your complaint ticket 489150 via email, where you’ll find further assistance to address your billing concerns. Our goal is to restore your service as quickly as possible and prevent such issues from recurring.
Thank you for your patience
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 Nov 2024, 19:55
Official
Dear Keagan
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the issues you’ve faced with the billing of your service. We understand the frustration of experiencing a service interruption despite timely payments, and we’re here to help resolve this.
We have responded to your complaint ticket 489150 via email, where you’ll find further assistance to address your billing concerns. Our goal is to restore your service as quickly as possible and prevent such issues from recurring.
Thank you for your patience
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the issues you’ve faced with the billing of your service. We understand the frustration of experiencing a service interruption despite timely payments, and we’re here to help resolve this.
We have responded to your complaint ticket 489150 via email, where you’ll find further assistance to address your billing concerns. Our goal is to restore your service as quickly as possible and prevent such issues from recurring.
Thank you for your patience
Kind Regards,
Marilize
MetroFibre Complaints and Escalations