1 reviews | Active since May 2025
Pathetic Service
Absolutely pathetic service – avoid at all costs!
I’ve had no fibre internet for over a week, and this provider has done nothing but waste my time. They’ve sent three different technicians, and not a single one could identify or fix the issue. It’s clear they are completely *********** and unprepared. Every call to support is just another round of empty promises and zero results.
How does a so-called “tech company” have no clue how to fix a basic line issue? No updates, no urgency, and absolutely no accountability. I’ve had to run my business using mobile data because of their failure to deliver what I’m paying for.
If you value your time, money, and sanity – stay far away from this provider. They are an embarrassment to the industry.
Thank you for reaching out and for sharing your experience with us.
We understand how critical a stable internet connection is, especially when it impacts your business operations.
Please be assured that we have escalated your query and requested that the matter be treated with urgency. A technician will be in contact with you to assist and work toward resolving the issue as quickly as possible.
We are committed to restoring your service and will keep you updated on the progress throughout.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for sharing your experience with us.
We understand how critical a stable internet connection is, especially when it impacts your business operations.
Please be assured that we have escalated your query and requested that the matter be treated with urgency. A technician will be in contact with you to assist and work toward resolving the issue as quickly as possible.
We are committed to restoring your service and will keep you updated on the progress throughout.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations