Pathetic Service

I have had the most pathetic service from Metrofibre. My original ISP was Corlink who had informed me that they were shutting down and said that they were moving all their clients to Metrofibre Direct. I received all the documentation to facilitate the migration and noticed that a activation fee was going to be charged. I immediately contacted both Metrofibre and Corlink and both confirmed in writing that all Corlink clients will not be charged an activation fee. During the process of moving, I was contacted via telephone or email almost daily from the Metrofibre telesales team to sign up with Metrofibre. Well. I was moved over and charged an activation fee and one months subscription. Mt account was debited for R1600 for which I had not budgeted. When I tried to contact Metrofibre, I was placed on hold for long peiods and when I did get through, I was cut off. Since then I have made several calls and send many emails but had no response. When I did eventually get through to someone, I was told that a credit will be passed and a refund will be made but I must first proof to them that it is my bank account. This is pathetic and I was so infuriated. They had no issue taking my money out of the same account but I must proof that its my account to receive a refund. I have not seen a credit note or been contacted by Metrofibre. The service is pathetic.