Pathetic service

Would definitely not recommend Metrofibre to anybody. I have a 500mbps line and I do not receive anything close to those speeds. When I call the support line they tell me I need to pay R 1500 for them to come move the router. Which is beyond ridiculous. I ask the consultant to transfer me to customer care and he tells me he is customer care...and he cannot put me through to his supervisor even. Pathetic. I am cancelling my contract with Metrofibre