Ab
Aviwe ben-mazwi
1 reviews | Active since Jun 2020
04 Aug 2023, 17:11
pathetic service
Service has been down from 28 July and there has been no attention given. no round the clock fixing. when you call them, you always have to start from the beginning, doesn't seem like staff is aware of the problem. Technicians not available to fault find over the weekend, whereas its been 7 days down, they are only available weekdays. pathetic service
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MetroFibre Networx's replyOfficial
07 Aug 2023, 08:59Dear Aviwe
We would like to express our deepest regrets for the downtime you have experienced.
Kindly note that I am investigating the fault so the matter may be addressed with the relevant team.
Please be advised that I will be in contact via email to provide further feedback as soon as possible.
Kind Regards
Marilize
We would like to express our deepest regrets for the downtime you have experienced.
Kindly note that I am investigating the fault so the matter may be addressed with the relevant team.
Please be advised that I will be in contact via email to provide further feedback as soon as possible.
Kind Regards
Marilize
MetroFibre Networx's reply07 Aug 2023, 08:59
Official
Dear Aviwe
We would like to express our deepest regrets for the downtime you have experienced.
Kindly note that I am investigating the fault so the matter may be addressed with the relevant team.
Please be advised that I will be in contact via email to provide further feedback as soon as possible.
Kind Regards
Marilize
We would like to express our deepest regrets for the downtime you have experienced.
Kindly note that I am investigating the fault so the matter may be addressed with the relevant team.
Please be advised that I will be in contact via email to provide further feedback as soon as possible.
Kind Regards
Marilize