Pathetic service

Still waiting for the problem on my internet at MetroGo to be solved. It's been 5 days now and all I hear from them is that they will log a ticket and get back to me. There is no update on how they are working on the problem or what the problem could be. They do not realise the cost I have to pay being on the phone with them for hours. This is ridiculous. It's costing so much time and money. I work from home and I'm losing hours and money.