VM
Vuyolwethu M
1 reviews | Active since Sept 2016
18 Feb 2023, 13:13
PATHETIC SERVICE
Do not use use Metrofibre if you still want to retain your sanity!! I’ve had no internet for the past 4 days and no assistance whatsoever! If you want bad service and no internet then choose Metrofibre
Helpful (0)
Replies (9)0
Replies (9)
MetroFibre Networx's replyOfficial
18 Feb 2023, 13:21Dear Vuyolwethu
We apologise for the inconvenience caused,
please be advised that we are aware of the outage in your area and our engineers are working to restore the services.
We will keep you update.
Ticket: 259208
Kind Regards,
Ayanda
MetroFibre
We apologise for the inconvenience caused,
please be advised that we are aware of the outage in your area and our engineers are working to restore the services.
We will keep you update.
Ticket: 259208
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply18 Feb 2023, 13:21
Official
Dear Vuyolwethu
We apologise for the inconvenience caused,
please be advised that we are aware of the outage in your area and our engineers are working to restore the services.
We will keep you update.
Ticket: 259208
Kind Regards,
Ayanda
MetroFibre
We apologise for the inconvenience caused,
please be advised that we are aware of the outage in your area and our engineers are working to restore the services.
We will keep you update.
Ticket: 259208
Kind Regards,
Ayanda
MetroFibre
VM
Vuyolwethu M's updateReviewer Update
18 Feb 2023, 13:34As I keep saying it is NOT an outage!! I have been told several times by other technicians this is a my unit problem. The other residents have also confirmed their lines are back up after the outage. If you cannot assist with bringing a technician please rather cancel so I can find another network provider that is able to assist its customers and not merely blanket diagnose customer problems
VM
Vuyolwethu M's update18 Feb 2023, 13:34
Reviewer Update
As I keep saying it is NOT an outage!! I have been told several times by other technicians this is a my unit problem. The other residents have also confirmed their lines are back up after the outage. If you cannot assist with bringing a technician please rather cancel so I can find another network provider that is able to assist its customers and not merely blanket diagnose customer problems
MetroFibre Networx's replyOfficial
18 Feb 2023, 13:37Dear Vuyolwethu
Please be advised that it was reported yesterday that there are 44 Lines Down in your area.
The engineers are working to restore the services.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
Please be advised that it was reported yesterday that there are 44 Lines Down in your area.
The engineers are working to restore the services.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply18 Feb 2023, 13:37
Official
Dear Vuyolwethu
Please be advised that it was reported yesterday that there are 44 Lines Down in your area.
The engineers are working to restore the services.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
Please be advised that it was reported yesterday that there are 44 Lines Down in your area.
The engineers are working to restore the services.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
VM
Vuyolwethu M's updateReviewer Update
19 Feb 2023, 17:30day 5 without the Internet!! router replaced (this is only because I happened to find the metrofibre technician within the complex) and asked him to come and NOT because Metrofibre bothered to bring a technician after asking countless times and it was confirmed it’s a unit problem and the router replaced. Now same metrofibre is refusing to activate the service on the new router despite numerous calls and being assured each time my line will be back up after 30 minutes. Pathetic pathetic service!!
VM
Vuyolwethu M's update19 Feb 2023, 17:30
Reviewer Update
day 5 without the Internet!! router replaced (this is only because I happened to find the metrofibre technician within the complex) and asked him to come and NOT because Metrofibre bothered to bring a technician after asking countless times and it was confirmed it’s a unit problem and the router replaced. Now same metrofibre is refusing to activate the service on the new router despite numerous calls and being assured each time my line will be back up after 30 minutes. Pathetic pathetic service!!
MetroFibre Networx's replyOfficial
19 Feb 2023, 17:39Good day
Thank you for taking our call and providing us with the FSAN number.
Please note that an agent will be in contact to confirm once new ONT has been activated.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call and providing us with the FSAN number.
Please note that an agent will be in contact to confirm once new ONT has been activated.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply19 Feb 2023, 17:39
Official
Good day
Thank you for taking our call and providing us with the FSAN number.
Please note that an agent will be in contact to confirm once new ONT has been activated.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call and providing us with the FSAN number.
Please note that an agent will be in contact to confirm once new ONT has been activated.
Kind Regards,
Ayanda
MetroFibre
VM
Vuyolwethu M's updateReviewer Update
20 Feb 2023, 09:29Good day Ayanda, my router is still not activated. Please advise on when I can expect this matter to be resolved. I have lost a lot of money whilst unable to work on the internet for 6 days despite paying for the service
VM
Vuyolwethu M's update20 Feb 2023, 09:29
Reviewer Update
Good day Ayanda, my router is still not activated. Please advise on when I can expect this matter to be resolved. I have lost a lot of money whilst unable to work on the internet for 6 days despite paying for the service
MetroFibre Networx's replyOfficial
20 Feb 2023, 11:48Good Day Vuyolwethu
A technician has tried to contact you this morning without success.
I have also tried with no luck.
Kindly advise when would be a convenient time for the technician to contact you to arrange an appointment.
Kind Regards,
Siboniso
Metrofibre
A technician has tried to contact you this morning without success.
I have also tried with no luck.
Kindly advise when would be a convenient time for the technician to contact you to arrange an appointment.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply20 Feb 2023, 11:48
Official
Good Day Vuyolwethu
A technician has tried to contact you this morning without success.
I have also tried with no luck.
Kindly advise when would be a convenient time for the technician to contact you to arrange an appointment.
Kind Regards,
Siboniso
Metrofibre
A technician has tried to contact you this morning without success.
I have also tried with no luck.
Kindly advise when would be a convenient time for the technician to contact you to arrange an appointment.
Kind Regards,
Siboniso
Metrofibre
VM
Vuyolwethu M's updateReviewer Update
20 Feb 2023, 11:54Good day Siboniso
They may call between 12 and 12:30 or alternatively at 4:30 pm pls
They may call between 12 and 12:30 or alternatively at 4:30 pm pls
VM
Vuyolwethu M's update20 Feb 2023, 11:54
Reviewer Update
Good day Siboniso
They may call between 12 and 12:30 or alternatively at 4:30 pm pls
They may call between 12 and 12:30 or alternatively at 4:30 pm pls
MetroFibre Networx's replyOfficial
20 Feb 2023, 12:32Good Day Vuyolwethu
Thank you, I have advised the technicians.
Kind Regards,
Siboniso
Metrofibre
Thank you, I have advised the technicians.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply20 Feb 2023, 12:32
Official
Good Day Vuyolwethu
Thank you, I have advised the technicians.
Kind Regards,
Siboniso
Metrofibre
Thank you, I have advised the technicians.
Kind Regards,
Siboniso
Metrofibre