PATHETIC SERVICE

On Thursday 3 November just before 10:00 MetroFibre did an installation at my neighbour's house. As a result my link got disconnected. The guys did not bother to check that everything was working when they left. My neighbour has a working connection but mine is dead. On Thursday evening I tried to get through to MetroFibre technical support - but to no avail.

On Friday morning I phoned 4 times and the line got disconnected each and every time. Sent an email to tech support and only got the standard response. Facebook messenger response is also pathetic. The chat service on the MetroFibre website is also non responsive.

Only the email got some sort of response - Apparently a technician will phone me with an appointment.

MetroFibre is just useless

They are quick to sign up with, but you will struggle when you need anything else from them