SM
Sheila M
1 reviews | Active since Oct 2025
26 May 2026, 11:20
Pathetic service
I am disgusted with Metrofibre expecting me to pay for something I couldn’t utilise so if someone could explain to me when I firstly laid a complaint that the router received was faulty and all that fell on deaf ears. When I returned it and my mom app**** for a new one which came out of a box and worked perfectly fine and which I have been paying with no issues
Why want me to pay for something I raised and my reasoning went straight to the toilet
If someone could just share light 💡 cause wow I can’t deal at all
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Replies (1)
MetroFibre Networx's replyOfficial
26 May 2026, 12:08Dear Sheila
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested the relevant department to investigate your query and assist accordingly. The team will review the concerns raised regarding the faulty router and billing, and provide you with the necessary feedback.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested the relevant department to investigate your query and assist accordingly. The team will review the concerns raised regarding the faulty router and billing, and provide you with the necessary feedback.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 May 2026, 12:08
Official
Dear Sheila
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested the relevant department to investigate your query and assist accordingly. The team will review the concerns raised regarding the faulty router and billing, and provide you with the necessary feedback.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested the relevant department to investigate your query and assist accordingly. The team will review the concerns raised regarding the faulty router and billing, and provide you with the necessary feedback.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations