NM
Nokuthula M
1 reviews | Active since Nov 2023
31 Dec 2024, 13:46
Pathetic service!!!
The level of incompetence and lack of urgency is appalling really. This is my follow up review. I got an email saying my matter has been resolved, which it hasn’t. This week 2 without internet, your customer service is pathetic!!!
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Replies (1)
MetroFibre Networx's replyOfficial
31 Dec 2024, 14:05Dear Nokuthula
Thank you for bringing your concerns to our attention. We would like to assure you that your existing maintenance ticket 535311 remains open and is currently being addressed by our maintenance team. The matter has been prioritized with our maintenance management team to ensure prompt resolution.
We appreciate your patience as we work to resolve the issue.
Best Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We would like to assure you that your existing maintenance ticket 535311 remains open and is currently being addressed by our maintenance team. The matter has been prioritized with our maintenance management team to ensure prompt resolution.
We appreciate your patience as we work to resolve the issue.
Best Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply31 Dec 2024, 14:05
Official
Dear Nokuthula
Thank you for bringing your concerns to our attention. We would like to assure you that your existing maintenance ticket 535311 remains open and is currently being addressed by our maintenance team. The matter has been prioritized with our maintenance management team to ensure prompt resolution.
We appreciate your patience as we work to resolve the issue.
Best Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We would like to assure you that your existing maintenance ticket 535311 remains open and is currently being addressed by our maintenance team. The matter has been prioritized with our maintenance management team to ensure prompt resolution.
We appreciate your patience as we work to resolve the issue.
Best Regards,
Marilize
MetroFibre Complaints and Escalations