MN
Malcolm N
1 reviews | Active since Dec 2016
04 Jan 2023, 15:03
Pathetic service
Pathetic service. MetroFibre issued us with a substandard router that keeps resetting when a device is connected to it or a voice over data call is made. The feedback on calls logged is pathetic as the issue was reported 2 weeks ago and nothing has been done to date to resolve it. A new router was sent but this router has not been configured and the department that configures routers is still on holiday. What a circus MetroFibre is.
Helpful (0)
Replies (12)0
Replies (12)
MetroFibre Networx's replyOfficial
04 Jan 2023, 15:07Good day Malcolm.
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
MetroFibre Networx's reply04 Jan 2023, 15:07
Official
Good day Malcolm.
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
MN
Malcolm N's updateReviewer Update
04 Jan 2023, 22:56I was contacted and advised the matter will be escalated however this is the response we keep getting and nothing thereafter. The problem still persists.
MN
Malcolm N's update04 Jan 2023, 22:56
Reviewer Update
I was contacted and advised the matter will be escalated however this is the response we keep getting and nothing thereafter. The problem still persists.
MetroFibre Networx's replyOfficial
05 Jan 2023, 06:39Dear Malcolm
Please can you kindly provide me with the FSAN or the ALCL number on the back of your router.
I would like to log a support ticket for you so that the issue can be investigated and resolved.
I send my sincere apologies.
Kind Regards
Metrofibre
Shannen
Please can you kindly provide me with the FSAN or the ALCL number on the back of your router.
I would like to log a support ticket for you so that the issue can be investigated and resolved.
I send my sincere apologies.
Kind Regards
Metrofibre
Shannen
MetroFibre Networx's reply05 Jan 2023, 06:39
Official
Dear Malcolm
Please can you kindly provide me with the FSAN or the ALCL number on the back of your router.
I would like to log a support ticket for you so that the issue can be investigated and resolved.
I send my sincere apologies.
Kind Regards
Metrofibre
Shannen
Please can you kindly provide me with the FSAN or the ALCL number on the back of your router.
I would like to log a support ticket for you so that the issue can be investigated and resolved.
I send my sincere apologies.
Kind Regards
Metrofibre
Shannen
MN
Malcolm N's updateReviewer Update
05 Jan 2023, 10:38Dear Shannen,
Kindly note the correct spelling of my name.
There are no numbers on the router supp****. Your technicians have been on site and have confirmed there is a fault with the router supp****. They returned with a new router which was not provisioned (as per my initial message on this platform) so we still have a faulty router connected.
Your billing department on the other hand is quite efficient as an invoice has already been issued. Payment will be made once a reliable service is provided, and the necessary adjustments made for the inconvenience endured.
Kindly note the correct spelling of my name.
There are no numbers on the router supp****. Your technicians have been on site and have confirmed there is a fault with the router supp****. They returned with a new router which was not provisioned (as per my initial message on this platform) so we still have a faulty router connected.
Your billing department on the other hand is quite efficient as an invoice has already been issued. Payment will be made once a reliable service is provided, and the necessary adjustments made for the inconvenience endured.
MN
Malcolm N's update05 Jan 2023, 10:38
Reviewer Update
Dear Shannen,
Kindly note the correct spelling of my name.
There are no numbers on the router supp****. Your technicians have been on site and have confirmed there is a fault with the router supp****. They returned with a new router which was not provisioned (as per my initial message on this platform) so we still have a faulty router connected.
Your billing department on the other hand is quite efficient as an invoice has already been issued. Payment will be made once a reliable service is provided, and the necessary adjustments made for the inconvenience endured.
Kindly note the correct spelling of my name.
There are no numbers on the router supp****. Your technicians have been on site and have confirmed there is a fault with the router supp****. They returned with a new router which was not provisioned (as per my initial message on this platform) so we still have a faulty router connected.
Your billing department on the other hand is quite efficient as an invoice has already been issued. Payment will be made once a reliable service is provided, and the necessary adjustments made for the inconvenience endured.
MetroFibre Networx's replyOfficial
05 Jan 2023, 11:03Dear Malcolm
My apologies for the misspelling.
May I please ask you to email us photos of the Router and the stick of the back of the router so that we can investigate further and get the router replaced.
***
Thank you.
Kind Regards
MetroFibre
Shannen
My apologies for the misspelling.
May I please ask you to email us photos of the Router and the stick of the back of the router so that we can investigate further and get the router replaced.
***
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply05 Jan 2023, 11:03
Official
Dear Malcolm
My apologies for the misspelling.
May I please ask you to email us photos of the Router and the stick of the back of the router so that we can investigate further and get the router replaced.
***
Thank you.
Kind Regards
MetroFibre
Shannen
My apologies for the misspelling.
May I please ask you to email us photos of the Router and the stick of the back of the router so that we can investigate further and get the router replaced.
***
Thank you.
Kind Regards
MetroFibre
Shannen
MN
Malcolm N's updateReviewer Update
05 Jan 2023, 12:16Please provide an e-mail address to send photos to
MN
Malcolm N's update05 Jan 2023, 12:16
Reviewer Update
Please provide an e-mail address to send photos to
MetroFibre Networx's replyOfficial
05 Jan 2023, 12:52Dear Malcolm
My apologies for not adding the email address.
***
Thank you.
Kind Regards
MetroFibre
Shannen
My apologies for not adding the email address.
***
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply05 Jan 2023, 12:52
Official
Dear Malcolm
My apologies for not adding the email address.
***
Thank you.
Kind Regards
MetroFibre
Shannen
My apologies for not adding the email address.
***
Thank you.
Kind Regards
MetroFibre
Shannen
MN
Malcolm N's updateReviewer Update
05 Jan 2023, 12:54I am unable to view the e-mail address provided
MN
Malcolm N's update05 Jan 2023, 12:54
Reviewer Update
I am unable to view the e-mail address provided
MetroFibre Networx's replyOfficial
05 Jan 2023, 13:02Dear Malcolm
I will email you shortly.
Thank you.
Kind Regards
MetroFibre
Shannen
I will email you shortly.
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply05 Jan 2023, 13:02
Official
Dear Malcolm
I will email you shortly.
Thank you.
Kind Regards
MetroFibre
Shannen
I will email you shortly.
Thank you.
Kind Regards
MetroFibre
Shannen
MN
Malcolm N's updateReviewer Update
06 Jan 2023, 16:51I await a response following the e-mail I sent yesterday. Please suspend premiums until the issue is resolved.
MN
Malcolm N's update06 Jan 2023, 16:51
Reviewer Update
I await a response following the e-mail I sent yesterday. Please suspend premiums until the issue is resolved.
MetroFibre Networx's replyOfficial
06 Jan 2023, 16:54Dear Malcolm
The above has been noted and will be done.
Thank you.
Kind Regards
MetroFibre
The above has been noted and will be done.
Thank you.
Kind Regards
MetroFibre
MetroFibre Networx's reply06 Jan 2023, 16:54
Official
Dear Malcolm
The above has been noted and will be done.
Thank you.
Kind Regards
MetroFibre
The above has been noted and will be done.
Thank you.
Kind Regards
MetroFibre
MN
Malcolm N's updateReviewer Update
02 Feb 2023, 10:10When can I expect the issue to be resolved and feedback provided, or are you happy to continue providing intermittent service at no charge?
MN
Malcolm N's update02 Feb 2023, 10:10
Reviewer Update
When can I expect the issue to be resolved and feedback provided, or are you happy to continue providing intermittent service at no charge?