sC
soraya C
1 reviews | Active since Sept 2012
20 Nov 2025, 14:55
Pathetic service
I have been complaining for weeks to metro fibre about my internet connection. I work from home and there is only me at home during the day and internet is always on and off. The box is always flashing I have asked them to send someone out but they refuse
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MetroFibre Networx's replyOfficial
20 Nov 2025, 15:21Dear Soraya
Thank you for reaching out.
Kindly note that we have escalated your query to our WiFi/LAN department and requested urgent assistance regarding the unstable connection you are experiencing. We fully understand the inconvenience caused, especially as you work from home.
We will continue to follow up on your behalf and ensure that a resolution is confirmed as soon as possible.
Thank you for your patience, and please feel free to reach out should you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out.
Kindly note that we have escalated your query to our WiFi/LAN department and requested urgent assistance regarding the unstable connection you are experiencing. We fully understand the inconvenience caused, especially as you work from home.
We will continue to follow up on your behalf and ensure that a resolution is confirmed as soon as possible.
Thank you for your patience, and please feel free to reach out should you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Nov 2025, 15:21
Official
Dear Soraya
Thank you for reaching out.
Kindly note that we have escalated your query to our WiFi/LAN department and requested urgent assistance regarding the unstable connection you are experiencing. We fully understand the inconvenience caused, especially as you work from home.
We will continue to follow up on your behalf and ensure that a resolution is confirmed as soon as possible.
Thank you for your patience, and please feel free to reach out should you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out.
Kindly note that we have escalated your query to our WiFi/LAN department and requested urgent assistance regarding the unstable connection you are experiencing. We fully understand the inconvenience caused, especially as you work from home.
We will continue to follow up on your behalf and ensure that a resolution is confirmed as soon as possible.
Thank you for your patience, and please feel free to reach out should you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations