Pathetic service

I had reviewed a couple of fibre companies and ended opting for “Metrofibre” directly and wow the experience I’ve had so far is nothing but pathetic to say the least.

They came out and installed their router at my residence 3 days or so ago now and till date, I have no active service nor any communication regarding what the next steps are etc.

Imagine starting off on such a bad footing when I have little to no patience for lack of service and incompetence. I’ve logged multiple tickets and still no adequate responses nor resolutions nor anyone actually calling me, apart from a sales guy who called me yesterday wanting to close a sale, to which I explained my situation to him, and he advised that a lady by the name of Valencia is handling my account, and that they are colleagues and he would get her to call me and assist further till now, no call has been forthcoming nor received lol what a joke.

May I kindly get someone to assist with canceling this and collecting the router from my residence.

What a bad experience I’ve had, and to think had it not been for someone within our residence group recommending your guys “Metrofibre direct” I wouldn’t have bothered.