D
DERLWYN
1 reviews | Active since Jan 2022
02 Jun 2026, 08:42
Pathetic service
Pathetic service after 4 years of paying them and needed change of address to avoid issues are started communicating a month earlier for process and pricing. I requested pricing 3 times and was ignored and eventually a week before my move I was told I would be invoiced in due time. After the move and reconnection I was sent a bill of R500 even though no tech was sent out , I have been asking to speak to management or for this to be escalated for 2 days now and I'm being ignored
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MetroFibre Networx's replyOfficial
02 Jun 2026, 08:56Dear Derlwyn,
Thank you for taking the time to share your feedback.
We understand your concerns regarding the relocation process, the communication you received about the associated costs, and your request for management escalation. Clear and timely communication is an important part of the customer experience, particularly when arranging a move to a new address.
We would like the opportunity to review the interactions on your account, including the relocation request, the information provided regarding pricing, and the relocation charge that was billed. We will also ensure that your request for escalation is directed to the appropriate team for further investigation.
A member of our team will be in contact with you once the review has been completed and feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
We understand your concerns regarding the relocation process, the communication you received about the associated costs, and your request for management escalation. Clear and timely communication is an important part of the customer experience, particularly when arranging a move to a new address.
We would like the opportunity to review the interactions on your account, including the relocation request, the information provided regarding pricing, and the relocation charge that was billed. We will also ensure that your request for escalation is directed to the appropriate team for further investigation.
A member of our team will be in contact with you once the review has been completed and feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Jun 2026, 08:56
Official
Dear Derlwyn,
Thank you for taking the time to share your feedback.
We understand your concerns regarding the relocation process, the communication you received about the associated costs, and your request for management escalation. Clear and timely communication is an important part of the customer experience, particularly when arranging a move to a new address.
We would like the opportunity to review the interactions on your account, including the relocation request, the information provided regarding pricing, and the relocation charge that was billed. We will also ensure that your request for escalation is directed to the appropriate team for further investigation.
A member of our team will be in contact with you once the review has been completed and feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
We understand your concerns regarding the relocation process, the communication you received about the associated costs, and your request for management escalation. Clear and timely communication is an important part of the customer experience, particularly when arranging a move to a new address.
We would like the opportunity to review the interactions on your account, including the relocation request, the information provided regarding pricing, and the relocation charge that was billed. We will also ensure that your request for escalation is directed to the appropriate team for further investigation.
A member of our team will be in contact with you once the review has been completed and feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations