1 reviews | Active since Mar 2024
Pathetic Metrofibre Service
This company finance department is absolutely useless, ***********, unprofessional. I am so sick of spending hours on the phone and emailing for incorrect billing of which they cannot even prove why i was billed for an installation a year into service with them. They have not *******ly debited my account today and refusing to give feedback. I am so disgusted. WORST mistake is signing up directly. I am dying to use another service provider but because i am stuck with incorrect billing, i cannot move across. No management will respond to any emails, nor take calls or return calls. It is absolutely insulting to constantly send a paying customer suspended emails. I expect a call from the CEO to resolve this, I am yet to recieve a response. DO NOT GO DIRECT!!!! this company does not even deserve one star. The support consultants online are closing tickets as they are not responding to me.
I have called this morning and the line on two occasions was put down from your finance department. I have been told that my query will be escalated. Lets see how long it will take them to rectify this. I have already been fighting for 12 months. I seriously doubt the competency level of your management team. I want to know who reads the emails and actions the emails from your finance email address or even every other email as all my emails have been ignored. Go and pull out all the emails i have sent out to Sales/Orders/Finance/Finance proof of payment etc. Nothing has been actioned. Pull out all the calls I've made and the time spent. I need this sorted so i can move on and rather use this through another service provider.
I have called this morning and the line on two occasions was put down from your finance department. I have been told that my query will be escalated. Lets see how long it will take them to rectify this. I have already been fighting for 12 months. I seriously doubt the competency level of your management team. I want to know who reads the emails and actions the emails from your finance email address or even every other email as all my emails have been ignored. Go and pull out all the emails i have sent out to Sales/Orders/Finance/Finance proof of payment etc. Nothing has been actioned. Pull out all the calls I've made and the time spent. I need this sorted so i can move on and rather use this through another service provider.