NU
Nomsa U
1 reviews | Active since Jun 2021
18 Jul 2023, 18:33
Pathetic MetroFibre - pay me back what you owe me!
Last month I signed up for fibre and paid the activation fee required. The process was seamless and the system showed that I coverage in my area. I enquired after a week why nothing was being said as the scheduled installation date had passed. Lo and behold, I receive a call after a week of enquiries and they tell me that they don't have any infrastructure in my area (despite their system having approved coverage). I then requested a refund and forwarded my details to the lady who had called, but this is now the third week and no refund has been made. What a *******!
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Replies (1)
MetroFibre Networx's replyOfficial
19 Jul 2023, 12:25Dear Nomsa
Please accept our sincerest apologies for the frustration caused.
Kindly note that I attempted to call you but was unable to reach you.
I have investigated your review, and as shown on your order progress, your service order was revoked due to the lack of fibre infrastructure for free-standing residences in your area.
Your refund request has been submitted; all that is needed now is a confirmation letter with your banking information so that the funds may be returned to your account.
Kindly note that I have sent you an email requesting the abovementioned document so I may assist you in liaising with our billing team and resolving your query as soon as possible.
Kind Regards
Marilize
Please accept our sincerest apologies for the frustration caused.
Kindly note that I attempted to call you but was unable to reach you.
I have investigated your review, and as shown on your order progress, your service order was revoked due to the lack of fibre infrastructure for free-standing residences in your area.
Your refund request has been submitted; all that is needed now is a confirmation letter with your banking information so that the funds may be returned to your account.
Kindly note that I have sent you an email requesting the abovementioned document so I may assist you in liaising with our billing team and resolving your query as soon as possible.
Kind Regards
Marilize
MetroFibre Networx's reply19 Jul 2023, 12:25
Official
Dear Nomsa
Please accept our sincerest apologies for the frustration caused.
Kindly note that I attempted to call you but was unable to reach you.
I have investigated your review, and as shown on your order progress, your service order was revoked due to the lack of fibre infrastructure for free-standing residences in your area.
Your refund request has been submitted; all that is needed now is a confirmation letter with your banking information so that the funds may be returned to your account.
Kindly note that I have sent you an email requesting the abovementioned document so I may assist you in liaising with our billing team and resolving your query as soon as possible.
Kind Regards
Marilize
Please accept our sincerest apologies for the frustration caused.
Kindly note that I attempted to call you but was unable to reach you.
I have investigated your review, and as shown on your order progress, your service order was revoked due to the lack of fibre infrastructure for free-standing residences in your area.
Your refund request has been submitted; all that is needed now is a confirmation letter with your banking information so that the funds may be returned to your account.
Kindly note that I have sent you an email requesting the abovementioned document so I may assist you in liaising with our billing team and resolving your query as soon as possible.
Kind Regards
Marilize