Pathetic Metrofibre is an understatement

The most pathetic customer service enitity in the country , if you thought Eskom was bad try these *********** bunch of !&*^#!^#.

I had a speed issue on my line , for 8 days had to send speed tests with the only communication was via a ticketing email system. Try contacting them and you get to hold for at least 3 hours, then your call gets dropped when you enquire about your issue. The 8th day i sent in my speed test and the ticket was closed , after the normal 3hr 30 minute wait i was told by a support agent my accounts closed and the arrogant woman dropped the call.