AK
Alicia K
1 reviews | Active since Feb 2026
05 Feb 2026, 14:31
PATHETIC IS PUTTING IT LIGHTLY
I do not even want to rate this a one star (that is being generous)!! We signed up with them on 11/12/2025 they installed our line a day or so later I received the invoice of R697 THAT IS DIE 31/12/2025, they did not debit my account and I aid via the Pay@ link on 02/01/2026, this link said I only owed R499, on 05/01/2026 I made the outstanding payment of R200. My account was suspended 3 times since then due to "non payment" each time the proof of payments were sent and the account was activated again. I was told by a consultant they had issues with their debit orders but that end of January it should be fine. Received my January statement which says R499 DUE ON 31/01/2026, the 31st came and went no debit order. On 02/02/2026 i see a debit order that tried to go off of R697 - WHY as my invoice says R499!!!! So on 02/02/2026 i again made a payment of R499 via the pay@ link and today my account has been suspended AGAIN.......
Helpful (0)
Replies (12)0
Replies (12)
MetroFibre Networx's replyOfficial
05 Feb 2026, 14:36Dear Alicia Kriel
Thank you for taking the time to detail your experience. The repeated suspensions and inconsistent billing reflected on your account are clearly unacceptable, and we understand how this has caused significant frustration and disruption.
The matter is being escalated for an urgent and thorough review of your billing history, debit order setup, and suspension triggers to ensure the account is corrected and stabilized going forward. Immediate steps are being taken to address the current suspension while this investigation is underway.
Your patience while this is resolved is appreciated, and feedback will be provided as soon as clarity is obtained. Rest assured that preventing a recurrence of this situation is a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to detail your experience. The repeated suspensions and inconsistent billing reflected on your account are clearly unacceptable, and we understand how this has caused significant frustration and disruption.
The matter is being escalated for an urgent and thorough review of your billing history, debit order setup, and suspension triggers to ensure the account is corrected and stabilized going forward. Immediate steps are being taken to address the current suspension while this investigation is underway.
Your patience while this is resolved is appreciated, and feedback will be provided as soon as clarity is obtained. Rest assured that preventing a recurrence of this situation is a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Feb 2026, 14:36
Official
Dear Alicia Kriel
Thank you for taking the time to detail your experience. The repeated suspensions and inconsistent billing reflected on your account are clearly unacceptable, and we understand how this has caused significant frustration and disruption.
The matter is being escalated for an urgent and thorough review of your billing history, debit order setup, and suspension triggers to ensure the account is corrected and stabilized going forward. Immediate steps are being taken to address the current suspension while this investigation is underway.
Your patience while this is resolved is appreciated, and feedback will be provided as soon as clarity is obtained. Rest assured that preventing a recurrence of this situation is a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to detail your experience. The repeated suspensions and inconsistent billing reflected on your account are clearly unacceptable, and we understand how this has caused significant frustration and disruption.
The matter is being escalated for an urgent and thorough review of your billing history, debit order setup, and suspension triggers to ensure the account is corrected and stabilized going forward. Immediate steps are being taken to address the current suspension while this investigation is underway.
Your patience while this is resolved is appreciated, and feedback will be provided as soon as clarity is obtained. Rest assured that preventing a recurrence of this situation is a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
AK
Alicia K's updateReviewer Update
05 Feb 2026, 15:25Very funny how quickly i was contacted after making a complaint, at 15:07 i was told the matter was resolved and my account was activated again, but guess what my wifi is still not working, SHOCKER. Please clarify????
AK
Alicia K's update05 Feb 2026, 15:25
Reviewer Update
Very funny how quickly i was contacted after making a complaint, at 15:07 i was told the matter was resolved and my account was activated again, but guess what my wifi is still not working, SHOCKER. Please clarify????
MetroFibre Networx's replyOfficial
05 Feb 2026, 15:29 We can confirm that the service has been unsuspended, and the link is now up and running.
MetroFibre Networx's reply05 Feb 2026, 15:29
Official
We can confirm that the service has been unsuspended, and the link is now up and running.
AK
Alicia K's updateReviewer Update
05 Feb 2026, 15:46what a joke, still no internet!!!!!
AK
Alicia K's update05 Feb 2026, 15:46
Reviewer Update
what a joke, still no internet!!!!!
AK
Alicia K's updateReviewer Update
05 Feb 2026, 15:52It has now been an hour and a half and still nothing.
AK
Alicia K's update05 Feb 2026, 15:52
Reviewer Update
It has now been an hour and a half and still nothing.
AK
Alicia K's updateReviewer Update
05 Feb 2026, 15:55Still no feedback?
AK
Alicia K's update05 Feb 2026, 15:55
Reviewer Update
Still no feedback?
AK
Alicia K's updateReviewer Update
05 Feb 2026, 15:58????????????
AK
Alicia K's update05 Feb 2026, 15:58
Reviewer Update
????????????
AK
Alicia K's updateReviewer Update
05 Feb 2026, 16:00???????????
AK
Alicia K's update05 Feb 2026, 16:00
Reviewer Update
???????????
AK
Alicia K's updateReviewer Update
05 Feb 2026, 16:05is someone going to answer???
AK
Alicia K's update05 Feb 2026, 16:05
Reviewer Update
is someone going to answer???
MetroFibre Networx's replyOfficial
05 Feb 2026, 16:16 We have tried calling you several times, but the phone rings with no answer.
MetroFibre Networx's reply05 Feb 2026, 16:16
Official
We have tried calling you several times, but the phone rings with no answer.
AK
Alicia K's updateReviewer Update
05 Feb 2026, 16:21yes because i decided to do your work again and call in
AK
Alicia K's update05 Feb 2026, 16:21
Reviewer Update
yes because i decided to do your work again and call in
AK
Alicia K's updateReviewer Update
08 Feb 2026, 06:52Guess what, on the 5th you guys said everything is resolved and that no payments were oustanding, but to my surprise (well not really because everyone there is invompetent) i received an email yesterday saying an amount of R697 is outstanding!!!!! I am now very curios to hear what the new excuses will be.
AK
Alicia K's update08 Feb 2026, 06:52
Reviewer Update
Guess what, on the 5th you guys said everything is resolved and that no payments were oustanding, but to my surprise (well not really because everyone there is invompetent) i received an email yesterday saying an amount of R697 is outstanding!!!!! I am now very curios to hear what the new excuses will be.