NB
Natasha B
1 reviews | Active since Apr 2022
12 Dec 2023, 10:19
Pathetic customer service & *********** technicians
I wish I could give them a minus star rating. Ticket 122807 - Pathetic customer service and *********** technicians!, keeps putting us on hold and then drops the call, we have to load airtime AGAIN just to call them again. They're motto "Home of fast" yes fast to take our money but NOT FAST TO RESOLVE ISSUES.
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Natasha B's updateReviewer Update
18 Dec 2023, 17:49thank you for your e-mail Marilize. I do have questions. Home-Connect has been trying to get hold of your management team who is constantly unavailable and when they do get contact, your management team promises to call us and they just don't.
You don't fully understand our frustration, having to try and sort out this issue ourselves and it's going for almost two weeks now that we're waiting for your team to fix the problem. We had to get alternative internet from another provider which cost us a lot of money due to your fibre box not allowing our existing internet to connect to our home. What are you going to do about our added expenses? Sincere apologies does not help our wallet.
Will this matter be resolved and will we finally have connection before Christmas and New years? or will this only be really fixed next year?
Looking forward to hear from you and maybe one day eventually hearing from your so called management team ( not really managing anything right now).
You don't fully understand our frustration, having to try and sort out this issue ourselves and it's going for almost two weeks now that we're waiting for your team to fix the problem. We had to get alternative internet from another provider which cost us a lot of money due to your fibre box not allowing our existing internet to connect to our home. What are you going to do about our added expenses? Sincere apologies does not help our wallet.
Will this matter be resolved and will we finally have connection before Christmas and New years? or will this only be really fixed next year?
Looking forward to hear from you and maybe one day eventually hearing from your so called management team ( not really managing anything right now).
NB
Natasha B's update18 Dec 2023, 17:49
Reviewer Update
thank you for your e-mail Marilize. I do have questions. Home-Connect has been trying to get hold of your management team who is constantly unavailable and when they do get contact, your management team promises to call us and they just don't.
You don't fully understand our frustration, having to try and sort out this issue ourselves and it's going for almost two weeks now that we're waiting for your team to fix the problem. We had to get alternative internet from another provider which cost us a lot of money due to your fibre box not allowing our existing internet to connect to our home. What are you going to do about our added expenses? Sincere apologies does not help our wallet.
Will this matter be resolved and will we finally have connection before Christmas and New years? or will this only be really fixed next year?
Looking forward to hear from you and maybe one day eventually hearing from your so called management team ( not really managing anything right now).
You don't fully understand our frustration, having to try and sort out this issue ourselves and it's going for almost two weeks now that we're waiting for your team to fix the problem. We had to get alternative internet from another provider which cost us a lot of money due to your fibre box not allowing our existing internet to connect to our home. What are you going to do about our added expenses? Sincere apologies does not help our wallet.
Will this matter be resolved and will we finally have connection before Christmas and New years? or will this only be really fixed next year?
Looking forward to hear from you and maybe one day eventually hearing from your so called management team ( not really managing anything right now).