AK
Anneline K
1 reviews | Active since Jan 2022
31 Jan 2022, 10:43
Pathetic customer service on Fibre line
Our fibre line has been down since Thursday. I was first advised that the entire area was down. When I followed up on Friday was advised it's a break in my line. Follow ups again on Saturday and Sunday with no resolution in sight, not even a courtesy call from them. Apparently Metrofibre has taken over. Honestly, disgusting service !
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
31 Jan 2022, 10:52Good day Anneline,
We regret any inconvenience you have experienced and lack of communication from our side.
We assure you that we will have the matter resolved as we are busy conducting an investigation.
Kindly note that we will contact you shortly.
Kind Regards
MetroFibre
We regret any inconvenience you have experienced and lack of communication from our side.
We assure you that we will have the matter resolved as we are busy conducting an investigation.
Kindly note that we will contact you shortly.
Kind Regards
MetroFibre
MetroFibre Networx's reply31 Jan 2022, 10:52
Official
Good day Anneline,
We regret any inconvenience you have experienced and lack of communication from our side.
We assure you that we will have the matter resolved as we are busy conducting an investigation.
Kindly note that we will contact you shortly.
Kind Regards
MetroFibre
We regret any inconvenience you have experienced and lack of communication from our side.
We assure you that we will have the matter resolved as we are busy conducting an investigation.
Kindly note that we will contact you shortly.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
31 Jan 2022, 14:35Dear Anneline,
Thank you for giving us feedback on the update you received from Vodacom.
We do hope that your service will be restored as soon as possible.
Kind Regards
MetroFibre
Thank you for giving us feedback on the update you received from Vodacom.
We do hope that your service will be restored as soon as possible.
Kind Regards
MetroFibre
MetroFibre Networx's reply31 Jan 2022, 14:35
Official
Dear Anneline,
Thank you for giving us feedback on the update you received from Vodacom.
We do hope that your service will be restored as soon as possible.
Kind Regards
MetroFibre
Thank you for giving us feedback on the update you received from Vodacom.
We do hope that your service will be restored as soon as possible.
Kind Regards
MetroFibre