LG
Liz G
1 reviews | Active since Jul 2016
06 Apr 2019, 20:54
Pathetic customer service. Never ever consider these Fibre providers...
It's the second time my network is down and no one is available after hours or weekends. So they prefer to take your money and not provide a service.
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Replies (1)
MetroFibre Networx's replyOfficial
07 Apr 2019, 08:51Good day Liz,
Hope you are doing well. Can you please provide us with your physcial address to enable us to check on your matter.
Please note hour call centre hours are as follows:
Weekdays: 07:00 to 21:00
Weekends: 07:00 to 17:00
Public holidays: 08:00 to 14:00
Can you also inform us who is your ISP?
We shall assist you as soon as possible.
Kind regards,
MetroFibre Team
Hope you are doing well. Can you please provide us with your physcial address to enable us to check on your matter.
Please note hour call centre hours are as follows:
Weekdays: 07:00 to 21:00
Weekends: 07:00 to 17:00
Public holidays: 08:00 to 14:00
Can you also inform us who is your ISP?
We shall assist you as soon as possible.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply07 Apr 2019, 08:51
Official
Good day Liz,
Hope you are doing well. Can you please provide us with your physcial address to enable us to check on your matter.
Please note hour call centre hours are as follows:
Weekdays: 07:00 to 21:00
Weekends: 07:00 to 17:00
Public holidays: 08:00 to 14:00
Can you also inform us who is your ISP?
We shall assist you as soon as possible.
Kind regards,
MetroFibre Team
Hope you are doing well. Can you please provide us with your physcial address to enable us to check on your matter.
Please note hour call centre hours are as follows:
Weekdays: 07:00 to 21:00
Weekends: 07:00 to 17:00
Public holidays: 08:00 to 14:00
Can you also inform us who is your ISP?
We shall assist you as soon as possible.
Kind regards,
MetroFibre Team