Pathetic customer service!!!!!

I was contacted by metro fibre regarding moving over to them as my service provider at the time corelink was closing down, A consultant named Mihir came to my home with the paper work and he informed me there would be no activation fee due this being a change over as corlink was closing down. On the 5th June I was debited for the activation fee as well as subscription fee, I queried this immediately as I did not make provision for the activation and my account now became over drawn and I was misled that there would be no activation fee, I was transferred from pillar to post, one consultant went on to ask me what must she do if my account is overdrawn, eventually some told me I would be refunded after the 7th, I waited until the 10th and received nothing i called in again and a consultant told me no refund is loaded and that I have to a log a ticket, at this point I was now frustrated but I still went on to log this ticket, on the 14th I received a response that a credit will be processed and I will receive a credit note once done, to date I have received nothing, I called the call centre again I was told once again no refund has been processed, and that I should hold on as he is transferring me to his senior, he then transfers me to the support line where the consultant has no idea what I am talking about and neither could she assist. I once again log a ticket to express me frustration and anger nobody has reached out and neither have a I received a response and I wake up this morning to a notification that I was debited again. My requested debit date is the 1st however I am being debited the 5th I received a statement however nothing about my refund. It’s said to say that I received pathetic service from metro fibre they come to our homes and sell us the world but when it comes down to it they just a bunch of bull****ters. I am in the process of looking for another service provider because clearly metro fibre does not value me as a customer and is doing nothing to rectify their error, don’t even get me started on the call centre consultants they are rude and assist with absolutely nothing. To anyone considering metro fibre please reconsider and move to someone who can actually deliver what they promise.